Senior Manager, Enterprise Customer Success & Growth

Forter; New York (NY); Hybrid; USD 162.000 - 200.000; Vollzeit

Benefits dieser Stelle

Competitive salary

RSUs

401K Plan

Health insurance (vision & dental)

Home office allowance

PTO

Half day Fridays

Zusammenfassung

Forter is seeking a Senior Manager of Customer Success in a hybrid environment to lead a team serving Strategic and Enterprise+ customers. You’ll drive DRR, renewals, and expansion planning, coaching peers, and maintaining executive relationships with top accounts.

You’ll guide Success Planning, MEDDPICC-driven discovery, and executive reviews while shaping CS fundamentals across the company. Strong leadership and a track record with $1M+ logos are essential.

Qualifikationen

• 8-10+ years of CS experience with large enterprise customers.
• 3+ years managing a Strategic or Enterprise+ segment with $1M+ ACV.
• Proven net revenue retention as a KPI and strong renewals discipline.
• Experience in a hyper-growth SaaS startup with a technical product is a plus.
• Excellent communication and executive presence with C-level relationships.
• Ability to work autonomously and drive initiatives across teams.

Aufgaben

• Lead a world-class team of CSMs covering Strategic and Enterprise+ segments; own GRR/NDR and renewal forecasting.
• Coach team on Success Planning, Account Planning, MEDDPICC, whitespace analysis; build expansion pipeline.
• Own escalated client issues and lead executive business reviews with client executives.
• Recruit, develop, and retain top talent; create coaching plans and address performance gaps.
• Partner with GTM teams on renewal strategy, forecasting, account plans, and expansion opportunities.
• Share product and customer insights with Product and leadership; keep the team motivated.

Kenntnisse

CS leadership

Enterprise+ experience

Executive presence

MEDDPICC methodology

Renewal forecasting

Coaching & development

Jobbeschreibung

Forter is seeking a Senior Manager of Customer Success in a hybrid environment to lead a team serving Strategic and Enterprise+ customers. You’ll drive DRR, renewals, and expansion planning, coaching peers, and maintaining executive relationships with top accounts.

You’ll guide Success Planning, MEDDPICC-driven discovery, and executive reviews while shaping CS fundamentals across the company. Strong leadership and a track record with $1M+ logos are essential.