Senior Manager, Customer Success – Strategic Enterprise Growth

Forter; New York (NY); Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Vision & Dental Benefits

Fitness Subsidies

25 days holiday

Work from home opportunities

Health insurance

Job summary

Forter is seeking a Senior Manager of Customer Success to lead a field-leading team responsible for Strategic and Enterprise+ customers (>$1M ARR). You will build and coach a disciplined, growth-focused CS organization, own renewal forecasting, and drive expansions with executive-level client engagement.

You’ll partner across GTM functions to translate product and customer insights into scalable strategies, while maintaining ownership of team performance, talent development, and risk management.

Qualifications

• Senior Manager with 8-10+ years of Customer Success experience, including large enterprise accounts
• Proven ability to coach under-performers and develop talent
• Experience with MEDDPICC-driven discovery and executive-level reviews
• Track record of net revenue retention exceeding targets

Responsibilities

• Lead a world-class team of Customer Success Managers serving Strategic and Enterprise+ segments
• Own renewal forecasting, risk identification, and expansion opportunities for $1M+ ARR logos
• Coach teams on Success Planning, Account Planning, and whitespace/expansion analysis
• Partner with Sales, Pre-Sales, Marketing, and Finance to drive growth and customer outcomes
• Conduct Executive Business Reviews and align with client executives at top accounts
• Recruit, develop, and retain high-performing talent and manage escalations with minimal oversight
• Shape Forter’s CS fundamentals across the organization and drive performance improvements

Job description

Forter is seeking a Senior Manager of Customer Success to lead a field-leading team responsible for Strategic and Enterprise+ customers (>$1M ARR). You will build and coach a disciplined, growth-focused CS organization, own renewal forecasting, and drive expansions with executive-level client engagement.

You’ll partner across GTM functions to translate product and customer insights into scalable strategies, while maintaining ownership of team performance, talent development, and risk management.