Senior Manager Employee Relations

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 96,000 - 170,000; Full time

Job summary

An established industry player in live entertainment is seeking a Senior Manager of Employee Relations to foster a fair and inclusive workplace. This pivotal role involves guiding employees and management on company policies, handling employee grievances, and ensuring compliance with labor laws. You will lead investigations, provide strategic counsel, and collaborate with various teams to enhance employee relations. The company values diversity and offers robust resources for career growth, making this an exciting opportunity for those passionate about fostering positive workplace environments. If you thrive in a dynamic setting and have a strong background in employee relations, this role could be your next career milestone.

Benefits

Career Development Resources

Diversity and Inclusion Programs

Employee Growth Opportunities

Qualifications

• 7+ years in Employee Relations and Labor Relations required.
• Strong analytical and communication skills are essential.

Responsibilities

• Lead investigations of employee-related complaints and resolve issues.
• Advise management on employee discipline and union grievance procedures.

Skills

Employee Relations

Labor Relations

Conflict Resolution

Analytical Skills

Interpersonal Skills

Communication Skills

Problem Solving

Judgment

Education

Bachelor’s Degree in Human Resources

Bachelor’s Degree in Business

Tools

SharePoint

Job description

Jobs > Senior Manager Employee Relations

Senior Manager Employee Relations

Location: New York City, NY

Position Type: Full-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

Who are we hiring?

The Senior Manager Employee Relations provides guidance to the business and employees on company policy, practices, state/federal employment laws, conducts internal investigations, and supports the business with employee & labor relations matters, strategic counsel, and best practices. The Senior Manager collaborates with the Vice President People Practices and the larger People Practices team through employee dispute resolution, representing the company during grievance meetings and addressing general employee concerns.

What will you do?

• Lead investigations of employee-related complaints through a consistent application of internal investigation best practices and resolve while maintaining a fair, equitable and inclusive workplace.
• Manage day to day employee & labor relations matters, attends labor management meetings, coordinates, and engages in union grievance resolution and follows up on general information requests.
• Advise management on matters related to the administration of employee discipline (corrective action) and union grievance procedures.
• Accountable for case management, progress reporting, accurate documentation and tracking of all internal investigations.
• Coach, guide, and train managers on the proper facilitation of disciplinary proceedings, policy violations and corrective actions.
• Work with internal/external legal counsel on the preparation of labor arbitrations, witness preparations and support the Vice President People Practices by attending hearings or other related activities, as necessary.
• Ensure that collective bargaining agreements are consistently administered and advocate that legal requirements are met to minimize exposure to liability utilizing a high level of sound judgment and risk recognition skill sets.
• Conduct analysis of investigation case data to recognize and report monthly, quarterly and year end trends utilizing a case management system.
• Protect highly confidential and sensitive information with the appropriate level of discretion.
• Respond to employee relations matters with a sense of urgency and ensure that they are comprehensively resolved in a prompt manner.
• Act as a liaison between the employee group and People Practices ensuring HR services and offerings are aligned with employee needs.
• Ensure fair and consistent application of company policy and procedures, while promoting a positive employee morale. This includes performance management, interpersonal issues, the issuance of corrective actions, the development of performance improvement plans, conflict resolution and general application of company policies.
• Work with VP to oversee the administration of People Practices policies and processes to ensure compliance with company policy, regulatory agencies, and legal requirements.

What do you need to succeed?

• 7+ years relevant hands-on Employee Relations, Labor Relations (CBA) and conflict resolution experience in the sports, entertainment and/or hospitality operation industry required.
• Bachelor’s Degree in Human Resources, Business or related discipline or equivalent combination of education and experience.
• Must be analytical, have excellent interpersonal/persuasion skills, verbal & written communication skills and the ability to work in a fast-paced environment while handling multiple investigations, cases, and projects.
• Problem solving, diplomacy and solid judgment in considering the impact of decisions is essential.
• Demonstrated objectivity, sensitivity, and a balanced and objective perspective regarding employee concerns and organizational needs is essential.
• Comprehensive understanding of all aspects of employment and human resources related federal and state laws, regulations, policies, principles including but not limited to NLRB, Title VII, EEO, FMLA, ADA, Unemployment & Worker’s Compensation concepts.
• Confident, progressive, and professional interface with representatives of labor/union affiliates.
• Thrive in a fast paced, multi-tasking, deadline driven environment that advocates and supports a change management philosophy.
• Proficient in technology and the use of case management systems such as SharePoint.
• Customer experience focus and mindset; ability to understand business challenges and to create solutions that positively impact the way people perform.

Pay Range: $96,000 — $170,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.