Senior Manager, Employee Experience

Balance Innovations; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Brink's seeks a Senior Manager, Employee Experience to design and drive culture, belonging, and engagement across the organization. You will partner with HR, communications, and leadership to translate insights into practical programs and scalable experiences.

Responsibilities include leading enterprise culture work, supporting ERGs, guiding employee listening, managing CSR activities, and delivering lifecycle programs from onboarding to recognition.

Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Communications, Business, or related field.
• 7+ years of progressive experience in employee experience, culture, engagement, HR programs, or related areas.
• Experience designing enterprise-wide or global programs in a complex organization.
• Strong project execution, stakeholder management, and data-driven insights.

Responsibilities

• Lead culture initiatives reinforcing purpose, values, and employee experience.
• Support ERGs with governance, planning, and programming aligned to business goals.
• Oversee employee listening through surveys, focus groups, and feedback analysis.
• Coordinate CSR programs and employee engagement activities across regions.
• Develop internal communications, playbooks, and leader resources for consistency.

Skills

Project management

Stakeholder management

Communication

Facilitation

Change management

Education

Bachelor's degree in HR/OD/Communications/Business

Job description

Brinks Texas License #C00550

About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Senior Manager, Employee Experience is responsible for designing, leading, and continuously improving programs that strengthen culture, connection, engagement, and belonging across the organization. This role will serve as a key driver of the employee experience strategy to create meaningful experiences across the employee lifecycle.

Key Responsibilities

Culture and Integration

Lead enterprise culture initiatives that reinforce the company's purpose, values, leadership expectations, and desired employee experience. Develop and execute culture programs that support day-to-day business priorities, employee connection, recognition, and organizational alignment. Partner with HR, communications, and business leaders to support culture workstreams related to enterprise initiatives including employee connection, leadership alignment, and cultural activities. Translate employee insights and business priorities into practical programs, tools, communications, and experiences that drive engagement and belonging.

Employee Resource Groups and Belonging

Provide strategic support for Employee Resource Groups, including governance, annual planning and programming. Partner with ERG leaders and executive sponsors to ensure ERG priorities align with business objectives, culture goals, talent priorities, and employee needs. Identify opportunities to strengthen employee connection, inclusion, and community through ERG programming and broader employee experience initiatives.

Employee Voice and Engagement

Lead or support the company’s employee listening strategy, including engagement surveys, pulse surveys, focus groups, listening sessions, and other feedback mechanisms. Partner with HR and business leaders to interpret survey results, identify themes, develop global action plans, and track progress against engagement priorities. Promote a culture of listening, responsiveness, and accountability by helping leaders take meaningful action and close the feedback loop with employees.

Corporate Social Responsibility

Support corporate social responsibility programs that strengthen employee pride, community impact, and connection to the company's values. Manage and improve employee giving, volunteerism, matching gift, and donation programs, including employee communications, participation campaigns, reporting, and process improvements. Identify opportunities to integrate CSR activities into broader employee experience, culture, engagement, and recognition strategies.

Employee Lifecycle Experience

Manage employee experience programs (e.g. Onboarding, Recognition) from strategy and design through execution, measurement, and continuous improvement. Build strong partnerships across HR, Communications, Legal, Finance, CSR, business leadership, and regional teams to align priorities and deliver high-quality employee experiences. Develop communication materials, playbooks, toolkits, leader guides, program calendars, and reporting materials to support consistent execution. Use employee feedback and program data to identify pain points, simplify processes, and create more consistent, engaging, and scalable employee experiences.

Qualifications

Bachelor's degree in Human Resources, Organizational Development, Communications, Business, or related field required; advanced degree or relevant certification preferred. 7+ years of progressive experience in employee experience, culture, engagement, HR programs, organizational development, internal communications, CSR, or related areas. Experience designing and managing enterprise-wide or global programs, ideally in a complex, matrixed organization. Demonstrated experience with employee engagement surveys, employee listening strategies, action planning, and insight reporting. Experience supporting ERGs, inclusion and belonging initiatives, CSR programs, employee giving, or Foundation-related activities preferred. Strong project management, stakeholder management, communication, facilitation, and change management skills. Ability to synthesize data, employee feedback, and business needs into actionable recommendations and practical solutions.

Key Competencies

• Strategic thinking with strong execution discipline
• Employee-centered mindset and ability to design experiences that meet diverse workforce needs
• Strong executive presence, communication, and storytelling skills
• Ability to influence across functions, regions, and leadership levels
• Comfort navigating ambiguity, change, and integration-related complexity
• Strong analytical skills and ability to use insights to drive action
• Collaborative, inclusive, and solutions-oriented leadership style

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.

Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.

Build a Career with Purpose at Brink's

For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way.