Client Services Representative

Balance Innovations; United States; Remote; USD 33,000 - 41,000; Full time

Job summary

Brink’s is seeking a Representative, Client Services (III) to support enterprise financial-institution customers by researching and resolving service inquiries, maintaining account reporting, coordinating escalations, and partnering with internal operational teams. This role serves as a knowledgeable customer-care contact ensuring timely, accurate follow-through.

The position emphasizes strong written and verbal communication, the ability to manage competing priorities, and the capacity to work

Qualifications

• High school diploma or equivalent.
• Previous customer-service, customer-care, case-management, or account-support experience.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and complete time-sensitive work accurately.
• Working knowledge of Microsoft Excel, Outlook, and Teams.
• Ability to work independently in a remote environment.

Responsibilities

• Receive, research, document, track, and resolve customer inquiries and Salesforce cases.
• Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps.
• Provide clear status updates, findings, risks, and resolution information to customers and internal partners.
• Escalate aged, high-risk, recurring, or customer-impacting issues through the appropriate channels.
• Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables.
• Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks.
• Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution.
• Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation.
• Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives.
• Provide team coverage and knowledge transfer for assigned accounts.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Microsoft Teams

Job description

Pay Range: (Specific to NY,CA,CO,WA,MD) $24.75 - $30.25 Hourly Brinks Texas License #C00550 #LI-Remote

About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

The Representative, Client Services (III) supports enterprise financial-institution customers by researching and resolving service inquiries, maintaining account reporting, coordinating escalations, and partnering with internal operational teams. This role serves as a knowledgeable customer-care contact and ensures timely, accurate, and professional follow-through.

Key Responsibilities

• Receive, research, document, track, and resolve customer inquiries and Salesforce cases.
• Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps.
• Provide clear status updates, findings, risks, and resolution information to customers and internal partners.
• Escalate aged, high-risk, recurring, or customer-impacting issues through the appropriate channels.
• Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables.
• Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks.
• Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution.
• Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation.
• Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives.
• Provide team coverage and knowledge transfer for assigned accounts.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Previous customer-service, customer-care, case-management, or account-support experience.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and complete time-sensitive work accurately.
• Working knowledge of Microsoft Excel, Outlook, and Teams.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers.
• Experience using Salesforce or a comparable CRM platform.
• Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations.
• Experience supporting multiple accounts and working with remote, cross-functional teams.

Core Competencies

• Customer focus, ownership, attention to detail, analytical research, sound judgment, professional communication, collaboration, adaptability, time management, problem-solving, and continuous improvement.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law.

Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Brink’s is proud to be an equal opportunity employer.

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

See the “Terms and Conditions for Brink's” at: Terms of Use - Brink's US See the “Brink's California Consumer Privacy Notice” at: Brink's California Consumer Privacy Act Notice - Brink's US