Remote Senior Manager, Document Services & Print Ops

Devoted; Northern (KY); Hybrid; USD 111,000 - 150,000; Full time

Benefits offered by this job

Health plan

Stock options

Bonus eligibility

401K

Paid time off

Parental leave

Job summary

Devoted Health is seeking a Senior Manager for Document Services to oversee daily operations and long-term strategy for inbound correspondence and print production. You will manage cross-functional partnerships, vendor relationships, and the department budget, ensuring compliance across all documents entering or leaving the plan.

This role requires 7+ years in operations with 3+ years of people leadership, a track record of scalable programs, and strong analytical skills with AI tooling.

Qualifications

• 7+ years in operations, correspondence management, print production, or related field.
• 3+ years managing people, including other managers.
• Experience scaling operational programs (tools, automations, durable systems).
• Strong analytical skills and ability to explain data to non-operational audiences.
• Proven ability to lead change through influence across teams.
• Comfort with AI tools and applying them to day-to-day work.

Responsibilities

• Own operating model for Inbound Correspondence and Print Production, including intake, routing, and turnaround standards.
• Build capacity and forecasting plans to anticipate growth and seasonal volume.
• Develop durable tooling: playbooks, dashboards, and adoption tracking; create repeatable processes.
• Represent Document Services to Product and Technology to inform roadmaps and scalability.
• Lead cross-functional collaboration with Compliance, IT, Marketing, and Product/Technology teams.
• Oversee vendor performance, budgeting, forecasting, and audits; ensure regulatory compliance.

Skills

Operations leadership

Cross-functional collaboration

Analytics

Change management

AI tooling familiarity

Vendor management

Tools

POD workflows

Vendor platforms

Mail tracking

Job description

Devoted Health is seeking a Senior Manager for Document Services to oversee daily operations and long-term strategy for inbound correspondence and print production. You will manage cross-functional partnerships, vendor relationships, and the department budget, ensuring compliance across all documents entering or leaving the plan.

This role requires 7+ years in operations with 3+ years of people leadership, a track record of scalable programs, and strong analytical skills with AI tooling.