Senior Manager, E-commerce Digital Transformation

Lenovo; Morrisville (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Lenovo benefits

Job summary

Lenovo in Morrisville, NC is seeking a Senior Manager, Digital Transformation to lead strategic evolution in digital commerce, AI-enabled operating models, and enterprise capabilities across business and technology teams.

You will define and execute the digital transformation roadmap, drive agile programs, and measure value through ROI and KPIs. The role requires strong leadership, executive communication, and a track record of delivering measurable business impact.

Qualifications

• Bachelor's degree and 8+ years leading digital transformation, technology strategy, or enterprise change initiatives.
• 5+ years managing large-scale, cross-functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable business outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.

Responsibilities

• Lead enterprise-wide digital transformation initiatives across commerce, including omni-channel and headless architectures.
• Identify, scope, and implement Agentic AI across the digital ecosystem with robust data pipelines and guardrails.
• Define and own the value-realization framework with KPIs, OKRs, ROI, NPV, and TCO.
• Oversee end-to-end delivery, budgets, timelines, resources, and risk management using agile methods.
• Serve as a trusted advisor to senior leadership, driving change and cross-organizational collaboration.

Skills

AI & ML

Digital Transformation

Enterprise Architecture

Program Leadership

Stakeholder Management

Executive Communication

Education

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field

Master's degree (MBA, Computer Science, Data Science, Engineering, or related)

Job description

Senior Manager, Digital Transformation

Position Overview

We are seeking a visionary and results-driven Senior Manager, Digital Transformation to lead our strategic evolution into the next generation of digital commerce. In this pivotal role, you will operate at the intersection of technology, business strategy, artificial intelligence, and execution. You will be responsible for defining and executing our digital transformation roadmap, embedding autonomous and agentic AI capabilities into core business processes, and delivering innovative solutions that drive measurable business outcomes.

The ideal candidate combines deep expertise in digital commerce, enterprise transformation, AI-enabled operating models, and program leadership. This leader will partner across business, product, technology, data, and operations teams to accelerate growth, improve customer experiences, optimize workflows, and unlock new sources of value through emerging technologies.

Key Responsibilities

1. Lead commerce Digital Transformation initiatives: Lead the architecture and execution of enterprise-wide e-commerce transformation initiatives to enhance customer experience, optimize conversion funnels, and boost digital revenue. Evaluate and modernize the existing digital commerce tech stack (OMS, CMS, payment gateways, personalization engines) to support scalable growth. Stay ahead of market trends, introducing forward-thinking capabilities like omni-channel integration, social commerce, and headless architecture where appropriate.
2. AI Transformation & Enterprise Innovation: Identify, scope, and implement high-impact Agentic AI across the digital ecosystem, including multi-agent workflows, autonomous customer service agents, automated inventory/supply chain decisioning, and hyper-personalized commerce experiences. Drive the deployment of AI transformation initiatives built on modern Agentic LLM platforms, ensuring seamless integration with existing core e-commerce platforms and internal operational systems. Partner with data science and engineering teams to ensure robust data pipelines, prompt engineering frameworks, and evaluation guardrails are in place. Act as internal evangelist for AI adoption, upskilling team members and shifting mindset toward data-driven, autonomous decision-making.
3. Business Value Delivery & ROI Maximization: Establish and own the value-realization framework for all digital initiatives; define clear KPIs, OKRs, and financial metrics (ROI, NPV, TCO). Ensure every digital deployment—especially advanced AI initiatives—is directly tied to business growth, cost reduction, or operational efficiency. Conduct post-launch assessments to analyze business value delivery and continuously optimize digital product performance.
4. End-to-End Project Delivery & Governance: Oversee the end-to-end lifecycle of digital initiatives, managing budgets, timelines, resource allocation, and risk mitigation strategies. Drive agile methodologies across cross-functional teams to accelerate time-to-market.
5. Stakeholder Management & Change Advocacy: Serve as a trusted advisor to senior leadership, effectively communicating complex technological transformations into clear, value-based business narratives. Navigate and lead organizational change management, breaking down silos to foster a culture of agility, collaboration, and continuous digital innovation.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of experience leading digital transformation, technology strategy, business transformation, digital commerce, or enterprise change initiatives.
• 5+ years of experience managing large-scale, cross-functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable business outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.
• Strong understanding of digital commerce ecosystems, customer experience strategies, and platform modernization.
• Experience developing executive-level business cases, investment strategies, and transformation roadmaps.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Ability to influence across organizations without direct authority.

Preferred Qualifications

• Master's degree (MBA, Computer Science, Data Science, Engineering, or related).
• Experience implementing Generative AI, agentic AI, intelligent automation, or enterprise AI platforms at scale.
• Background in management consulting, digital strategy, or transformation leadership.
• Experience working within global, matrixed organizations.
• Familiarity with Agile, Lean, Design Thinking, and product operating models.
• Certifications in Project Management (PMP), Agile methodologies, cloud technologies, or AI disciplines are a plus.

Compensation and Benefits

The base salary budgeted range for this position is $150k - 190k. Individuals may also be considered for bonus and/or commission.

Lenovo's various benefits can be found on www.lenovobenefits.com.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or basis of disability or any federal, state, or local protected class.