Senior Manager, E-commerce Digital Transformation

Lenovo; Morrisville, Northern (NC, KY); On-site; USD 150,000 - 190,000; Full time

Job summary

Lenovo in Morrisville, NC is seeking a Senior Manager, Digital Transformation to drive the next generation of digital commerce. You will define and execute the transformation roadmap, embedding autonomous AI capabilities into core processes and delivering measurable business outcomes.

The role requires 8+ years in digital transformation and strong executive-level communication. You will partner across business, product, technology, data, and operations to accelerate growth and optimize workflows

Qualifications

• Bachelor's degree in Business, IT, CS, Engineering or related field.
• 8+ years leading digital transformation, technology strategy or enterprise change initiatives.
• 5+ years managing large-scale, cross-functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.
• Strong understanding of digital commerce ecosystems and platform modernization.
• Experience developing executive-level business cases, investment strategies, and transformation roadmaps.
• Exceptional communication, stakeholder management, and executive presentation skills.

Responsibilities

• Lead architecture and execution of enterprise-wide e-commerce transformation initiatives to enhance customer experience and digital revenue.
• Evaluate and modernize the digital commerce tech stack (OMS, CMS, payment gateways, personalization engines).
• Introduce omni-channel, social commerce, and headless architecture where appropriate.
• Identify and implement Agentic AI across the digital ecosystem (multi-agent workflows, autonomous agents, AI-driven decisions).
• Drive AI transformation initiatives built on Agentic LLM platforms with seamless integration to core platforms.
• Ensure robust data pipelines, prompt engineering, and guardrails for autonomous AI agents.
• Act as an evangelist for AI adoption, upskilling teams and fostering data-driven decision making.
• Establish value-realization framework with KPIs, OKRs, and financial metrics; tie deployments to growth, cost reduction, or efficiency.
• Oversee end-to-end lifecycle of digital initiatives with budgets, timelines, resources, and risk mitigation.
• Drive agile methodologies across cross-functional teams to accelerate time-to-market.
• Stakeholder management and change leadership to communicate complex transformations and foster collaboration.

Skills

Digital transformation

AI/ML

Program leadership

Executive communication

Stakeholder management

Cross-functional collaboration

Agile methodologies

Budget management

Education

Bachelor's degree

Job description

* United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Senior Manager, Digital Transformation

Position Overview

We are seeking a visionary and results-driven Senior Manager, Digital Transformation to lead our strategic evolution into the next generation of digital commerce. In this pivotal role, you will operate at the intersection of technology, business strategy, artificial intelligence, and execution. You will be responsible for defining and executing our digital transformation roadmap, embedding autonomous and agentic AI capabilities into core business processes, and delivering innovative solutions that drive measurable business outcomes.

The ideal candidate combines deep expertise in digital commerce, enterprise transformation, AI-enabled operating models, and program leadership. This leader will partner across business, product, technology, data, and operations teams to accelerate growth, improve customer experiences, optimize workflows, and unlock new sources of value through emerging technologies.

Key Responsibilities

• Lead the architecture and execution of enterprise-wide e-commerce transformation initiatives to enhance customer experience, optimize conversion funnels, and boost digital revenue.
• Evaluate and modernize the existing digital commerce tech stack (e.g., OMS, CMS, payment gateways, and personalization engines) to support scalable growth.
• Stay ahead of market trends, introducing forward-thinking capabilities like omni-channel integration, social commerce, and headless architecture where appropriate.
• Identify, scope, and implement high-impact Agentic AI across the digital ecosystem (e.g., multi-agent workflows, autonomous customer service agents, automated inventory/supply chain decisioning, and hyper-personalized commerce experiences).
• Drive the deployment of AI transformation initiatives built on modern Agentic LLM platforms, ensuring seamless integration with existing core e-commerce platforms and internal operational systems.
• Partner with data science and engineering teams to ensure robust data pipelines, prompt engineering frameworks, and evaluation guardrails are in place to support autonomous AI agents.
• Act as an internal evangelist for AI adoption, upskilling team members and shifting organizational mindset toward data-driven, agentic decision-making.

3. Business Value Delivery & ROI Maximization

• Establish and own the value-realization framework for all digital initiatives; define clear KPIs, OKRs, and financial metrics (ROI, NPV, TCO).
• Ensure every digital deployment—especially advanced AI initiatives—is directly tied to business growth, cost reduction, or operational efficiency.
• Conduct post-launch assessments to analyze business value delivery and continuously optimize digital product performance.

4. End-to-End Project Delivery & Governance

• Oversee the end-to-end lifecycle of digital initiatives, managing budgets, timelines, resource allocation, and risk mitigation strategies.
• Drive agile methodologies across cross-functional teams to accelerate time-to-market.

5. Stakeholder Management & Change Advocate

• Serve as a trusted advisor to senior leadership, effectively communicating complex technological transformations into clear, value-based business narratives.
• Navigate and lead organizational change management, breaking down silos to foster a culture of agility, collaboration, and continuous digital innovation.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field.
• 8+ years of experience leading digital transformation, technology strategy, business transformation, digital commerce, or enterprise change initiatives.
• 5+ years of experience managing large-scale, cross-functional programs and teams.
• Proven experience delivering enterprise technology implementations with measurable business outcomes.
• Demonstrated expertise in AI, machine learning, automation, digital platforms, or intelligent workflow solutions.
• Strong understanding of digital commerce ecosystems, customer experience strategies, and platform modernization.
• Experience developing executive-level business cases, investment strategies, and transformation roadmaps.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Ability to influence across organizations without direct authority.

Preferred Qualifications

• Master's degree (MBA, Computer Science, Data Science, Engineering, or related field).
• Experience implementing Generative AI, agentic AI, intelligent automation, or enterprise AI platforms at scale.
• Background in management consulting, digital strategy, or transformation leadership.
• Experience working within global, matrixed organizations.
• Familiarity with Agile, Lean, Design Thinking, and product operating models.
• Certifications in Project Management (PMP), Agile methodologies, cloud technologies, or AI disciplines are a plus.

The base salary budgeted range for this position is $150k - 190K. Individuals may also be considered for bonus and/or commission.

Lenovo’s various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is August 27, 2026. This applies to both external and internal candidates.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: * United States of America - North Carolina - Morrisville

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