Senior Manager-Digital Product Management

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

A leading financial services company is seeking a Product Development Leader to drive new card products and capabilities. This role involves leading cross-functional teams, integrating customer insights, and managing product development from concept to launch. The ideal candidate will have a strong focus on customer needs, excellent communication skills, and experience in a fast-paced environment. Join a dynamic team committed to innovation and customer satisfaction.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision insurance

Flexible working model

20+ weeks paid parental leave

Access to wellness centers

Free counseling support

Career development opportunities

Qualifications

• 3-5 years’ experience in product development or related function.
• Experience in lending, financial services or hi-tech domains preferred.

Responsibilities

• Drive vision and development of card products and capabilities.
• Lead Consumer-wide critical initiatives to drive business results.
• Collaborate with internal partners to define product needs.

Skills

Problem Solving

Customer Empathy

Communication

Education

Bachelor’s Degree

Tools

Rally

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from conceptualization to market launch. We are a highly motivated and collaborative team, looking for a leader with vision who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Drive vision and development of card products, benefits, and capabilities based on an intimate knowledge of the customer, business and technology
• Critical participant in concept development and end-to-end customer experience design
• Integrate customer research, usability studies and market analysis into actionable product requirements
• Understand business goals and customer needs, and identify creative ways to leverage capabilities and develop new solutions to meet those needs
• Lead Consumer-wide critical initiatives to drive business results, improve customer experiences, and increase agility in product development
• Support technology prioritizing and planning process
• Work closely with capabilities planning team to drive alignment towards a consolidated US Consumer Capabilities roadmap
• Drive products through development, testing and launch, advocating to achieve the best outcomes
• Write and prioritize features for new products and product enhancements, balancing the needs of customers and collaborators
• Collaborate and negotiate with several internal partners, such as Marketing, Risk, Legal, Compliance, Technology, Web, Mobile and more to define and pivot product needs

Required Skills/Qualifications:

• Deeply inquisitive, enjoys creative problem solving, has a strong attention to details and a can-do attitude and enjoys working at the intersection of tech and business.
• You are solution-oriented, results-driven, and show up with passion and enthusiasm.
• Comfortable working in an innovative and fast-paced environment and can simultaneously drive multiple projects– you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.
• Strong end-user focus and understanding of customer empathy.
• You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.
• Curious with an Enterprise mentality – you connect the dots and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.
• You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks
• Bachelor’s Degree plus 3-5 years’ experience in product development or related function
• Prior experience in lending, financial services or hi-tech domains preferred
• Experience working with partners to ideate and define business features in Rally or a similar tool; prioritizing features based on business / customer value and feasibility, conducting product owner test validations
• Ability to manage technical, regulatory as well as communication complexity in large multi-workstream initiatives
• Demonstrated strategic thought leadership to develop and iterate the product roadmap and backlog
• Excellent communication skills with ability to engage and influence partners and senior leaders
• Previous experience in an Agile or Scaled Agile Product Development environment and on global products highly desired

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.