Senior Manager-Digital Product Management

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

Join a forward-thinking company as a Senior Product Manager in MarTech. You will lead the charge in enhancing customer experiences through innovative product management, focusing on Customer Data Platforms across global markets. This role invites you to collaborate with talented professionals, driving product strategy and execution while ensuring data governance and security. If you're passionate about technology modernization and eager to make an impact in a dynamic environment, this position offers a unique opportunity to shape the future of marketing technology. Together, let’s redefine customer engagement and drive success on a global scale.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision insurance

Flexible working model

20+ weeks paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• 5+ years in Product Management with MarTech tools.
• Expertise in Customer Data Platforms and data management.

Responsibilities

• Own product roadmap and strategic vision for CDP.
• Collaborate with cross-functional teams for product enhancements.

Skills

Product Management

Data Management

Agile Methodologies

Problem Solving

Stakeholder Engagement

Education

Bachelor's Degree

Relevant Certifications (e.g., SAFe)

Tools

Customer Data Platforms (CDP)

Adobe CDP

Salesforce Data Cloud

Marketing Cloud

mParticle

Segment

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.

You will be part of a brand-new team, this team is responsible to create/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution, and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.

An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

The Senior Product Manager, MarTech CDP responsibilities:

1. Subject matter expert on Customer Data Platforms, its capabilities, integrations, and limitations.
2. Ability to contribute to overall MarTech product design, roadmap & work in partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs.
3. Partner with key stakeholders to identify and document needs.
4. Strategize and document a scalable CDP implementation tailored to AXP needs.
5. Translate Marketing team’s requirements into Product/process designs and define end-to-end workflow for marketing platforms.
6. Collaborate with cross-functional teams, including marketing, Marketing operations, Design, Engineering, DevOPS, Info security etc.
7. Create & own product backlog, conduct sprint planning, backlog grooming, demos, and retrospectives with engineering & product teams.
8. Oversee data management on CDP, including building schemas for batch and streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.
9. Collaboration on platform enhancement requests, assisting in prioritization of requests with the respective vendor.
10. Creative thinker, able to re-envision existing processes to support new product development and product improvements.

Qualifications:

1. 5+ years of Product Management experience in onboarding, integrating and scaling MarTech tools.
2. In-depth experience with Customer Data Platforms & related tool sets, e.g. Adobe CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud, mParticle, Segment.
3. In-depth knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.
4. Understanding of SDK implementations and server-to-server integrations.
5. Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.
6. Experience in Agile software development process such as Scrum. SAFe training and certification a plus.
7. Ability to translate technical terminology to business partners and business requirements to technology partners.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.