Manager-Digital Product Management

American Express; New York (NY); Hybrid; USD 90,000 - 165,000; Full time

Job summary

Join a leading company as a Manager in Digital Product Management, where you will drive product strategy and execution. Collaborate with diverse teams to enhance user experiences and ensure effective product delivery. This role emphasizes a customer-first mindset and requires strong analytical and communication skills. You will also lead an associate product owner and work in a dynamic environment focused on innovation and growth.

Benefits

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching

Comprehensive medical, dental, vision benefits

Flexible working model

20+ weeks paid parental leave

Free access to wellness centers

Free counseling support

Career development opportunities

Qualifications

• 5+ years of experience in Product Management/Development.
• Passion for creating best-in-class products and experiences.
• Experience with SAFe Agile software development.

Responsibilities

• Drive the Card & Offer Decision Engine product strategy and execution.
• Manage the prioritization of features and capabilities.
• Analyze product performance metrics to identify opportunities.

Skills

Communication

Collaboration

Problem Solving

Data Analysis

Education

Bachelor’s Degree

Master’s Degree or MBA

Tools

Rally Software

Atlassian Suite

Slack

Job description

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.

We are looking for a passionate, talented, and adaptable strategic thought leader to help power the growth of profitable prospect acquisitions at American Express while delivering the intelligence to prioritize customer needs. In this role, you will engage and collaborate with various teams across marketing, analytics, tech and product to help drive the anti-gaming and offer decisioning strategy of the new in-application experience. You will be responsible for helping craft and execute the Card & Offer Decision Engine’s platform vision, owning cross-functional product roadmaps, and building strong relationships with key internal stakeholders across various business units.

As a Product Manager, you will:

• Drive the Card & Offer Decision Engine product strategy and execution.
  
• Work closely with partners and stakeholders to create/maintain a feature backlog and gather product requirements that align with business goals.
  
• Manage the prioritization of features and capabilities through iteration planning thus creating clear sprint/increment goals and product release plans.
  
• Lead the delivery of features as they progress through the development lifecycle, mitigating impediments, conducting user acceptance testing and tracking completion against sprint/increment goals.
  
• Analyze product performance metrics and experience data/analytics to identify and quantify opportunity areas.
  
• Develop a keen understanding of the broader prospect acquisition customer experience and its impact on the Card & Offer Decision Engine.
  
• Embed operating excellence and data governance in our products and ways of working.
  
• Lead and coach an associate product owner.
  
• Keep up to date with industry, competitors, and new trends.
  

You should have the following skills and qualifications:

• 5+ years of experience in Product Management/Development.
  
• Passion for creating best-in-class products and experiences with a customer-first mindset.
  
• Ability to build, maintain and prioritize a product backlog.
  
• Ability to effectively adapt under changing task priorities and in a fast-paced environment.
  
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
  
• Ability to analyze data and processes to identify creative solutions and drive incremental improvement.
  
• Experience with SAFe Agile software development and collaboration tools such as Rally Software, Atlassian Suite, and Slack.
• Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners.
• Highly organized, critical thinker with a strong attention to detail.
• 
  Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.
• Bachelor’s Degree. Masters Degree or MBA is a plus.
  
  

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for ensuring that we attract and engage the right prospects and fit them with the right products that serve their needs.

We are looking for a passionate, talented, and adaptable strategic thought leader to help power the growth of profitable prospect acquisitions at American Express while delivering the intelligence to prioritize customer needs. In this role, you will engage and collaborate with various teams across marketing, analytics, tech and product to help drive the anti-gaming and offer decisioning strategy of the new in-application experience. You will be responsible for helping craft and execute the Card & Offer Decision Engine’s platform vision, owning cross-functional product roadmaps, and building strong relationships with key internal stakeholders across various business units.

As a Product Manager, you will:

• Drive the Card & Offer Decision Engine product strategy and execution.
  
• Work closely with partners and stakeholders to create/maintain a feature backlog and gather product requirements that align with business goals.
  
• Manage the prioritization of features and capabilities through iteration planning thus creating clear sprint/increment goals and product release plans.
  
• Lead the delivery of features as they progress through the development lifecycle, mitigating impediments, conducting user acceptance testing and tracking completion against sprint/increment goals.
  
• Analyze product performance metrics and experience data/analytics to identify and quantify opportunity areas.
  
• Develop a keen understanding of the broader prospect acquisition customer experience and its impact on the Card & Offer Decision Engine.
  
• Embed operating excellence and data governance in our products and ways of working.
  
• Lead and coach an associate product owner.
  
• Keep up to date with industry, competitors, and new trends.
  

You should have the following skills and qualifications:

• 5+ years of experience in Product Management/Development.
  
• Passion for creating best-in-class products and experiences with a customer-first mindset.
  
• Ability to build, maintain and prioritize a product backlog.
  
• Ability to effectively adapt under changing task priorities and in a fast-paced environment.
  
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
  
• Ability to analyze data and processes to identify creative solutions and drive incremental improvement.
  
• Experience with SAFe Agile software development and collaboration tools such as Rally Software, Atlassian Suite, and Slack.
• Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners.
• Highly organized, critical thinker with a strong attention to detail.
• 
  Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.
• Bachelor’s Degree. Masters Degree or MBA is a plus.
  
  

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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