Senior Manager, Digital Merchandising & Site Discovery

Zoro.com; Chicago (IL); Hybrid; USD 116,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Maternity/paternity leave

Wellbeing sessions

Paid time off

401K matching

Tuition reimbursement

Gift matching

Employee discounts

Onsite gym and city skyline views

Job summary

Zoro.com is seeking a Sr. Manager of Site Experience Strategy & Discoverability to lead the merchandising capabilities powering product discovery across the site.

You will own roadmaps for discovery (homepage, collections), search, navigation, filtering, product relationships, and personalization—identifying opportunities that matter most and defining the capabilities needed to address them. This is a highly strategic leadership role that partners with Product and Marketing to translate customer

Qualifications

• 7–10+ years of experience in ecommerce strategy, digital merchandising, product strategy, or related roles.
• Proven experience building and leading high-performing teams.
• Strong experience designing and scaling sitewide customer experiences and supporting processes.
• Experience developing strategic roadmaps and prioritizing complex work across customer, business, and technical needs.
• Deep understanding of search, navigation, filtering, product relationships, and personalization in ecommerce.
• Demonstrated ability to partner with and influence cross-functional teams, including shaping problem statements, use cases, requirements, and roadmaps.
• Strong analytical and strategic thinking skills with a focus on measurable business impact.

Responsibilities

• Set the strategic direction for the Digital Merchandising Site Experience Strategy & Discoverability team across search, navigation, filtering, personalization, homepage, and other experiences.
• Own the Digital Merchandising roadmap across focus areas, prioritizing high-impact opportunities and balancing near-term improvements with foundational capabilities.
• Build alignment with Product, Marketing, and cross-functional leaders to vet, sequence, and integrate priorities into roadmaps and delivery plans.
• Ensure Digital Merchandising is engaged early in Product discovery with clearly defined customer problems and outcomes.
• Lead, coach, and develop team members who own day-to-day strategy, analysis, and execution within their areas.
• Establish scalable frameworks, standards, and defaults to improve how customers search, navigate, and discover products.
• Use customer insight, performance data, and experiments to refine priorities and measure impact.
• Partner with other teams to connect merchandising strategy to broader priorities.

Skills

Ecommerce strategy

Digital merchandising

Team leadership

Roadmap planning

Cross-functional collaboration

Data-driven decisions

AI/ML familiarity

Communication skills

B2B ecommerce

Job description

Zoro.com is seeking a Sr. Manager of Site Experience Strategy & Discoverability to lead the merchandising capabilities powering product discovery across the site.

You will own roadmaps for discovery (homepage, collections), search, navigation, filtering, product relationships, and personalization—identifying opportunities that matter most and defining the capabilities needed to address them. This is a highly strategic leadership role that partners with Product and Marketing to translate customer