Head of Site Merchandising & Digital Experience

Macy's; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Macy's in New York seeks a Principal, Site Merchandising to lead a team responsible for optimizing customer product discovery and online events. You will translate business objectives into actionable plans, set KPIs, and drive revenue across digital properties.

You will partner with Merchandising, Marketing, Product, and UX to implement promotions, optimize navigation and search, and build an agile, high-performing team focused on delivering exceptional online shopping experiences across devices.

Qualifications

• Deep understanding of customer shopping behaviors and digital engagement patterns.
• Strong analytical capability to evaluate site performance, conversion metrics, and search behavior.

Responsibilities

• Drive revenue and conversion by understanding customer shopping behaviors and optimizing online events and experiences.
• Lead and develop a team focused on delivering a superb shopping experience across devices and channels.
• Identify automation opportunities to improve event execution, taxonomy management, and operational efficiency.
• Partner with product, marketing, and UX to implement promotions and enhancements that boost sales and engagement.

Skills

Digital merchandising strategy

Customer-centric mindset

E-commerce analytics

Cross-functional leadership

Job description

Macy's in New York seeks a Principal, Site Merchandising to lead a team responsible for optimizing customer product discovery and online events. You will translate business objectives into actionable plans, set KPIs, and drive revenue across digital properties.

You will partner with Merchandising, Marketing, Product, and UX to implement promotions, optimize navigation and search, and build an agile, high-performing team focused on delivering exceptional online shopping experiences across devices.