Senior Manager, Digital Merchandising

REI; Seattle (WA); On-site; USD 125,000 - 213,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI Co-op in Seattle seeks a strategic leader to shape digital merchandising across shop and activity areas, guiding product sets, launches, and pages to drive online sales. You will lead a team, collaborate with Merchandising, Planning, Marketing, Product, Analytics, and Operations to meet customer needs and co-op goals.

You will use web analytics and sales data to prioritize initiatives, test site updates, and track results, ensuring a seamless online and store experience for REI members.

Qualifications

• 5+ years of strategic planning work on an ecommerce or marketing team.
• 5+ years of direct people leadership on an ecommerce team.
• 3+ years of web analytics work, including web measures and the ability to export and use data.
• Experience building and carrying out online product and stock plans for a retailer with digital and store channels.
• Experience improving ecommerce results through product display, search, page flow, product pages, item setup, tests, and customer stories.
• Experience with content management systems. Skill in building trust across teams and shaping choices with senior leaders.

Responsibilities

• Set the plan for digital merchandising across shop and activity areas. The work includes product sets, season stories, launches, offers, search, page flow, and product pages.
• Lead, coach, and grow a team. Set clear goals, give useful feedback, support growth, make staffing choices, and build trust and shared ownership.
• Use web, sales, demand, stock, return, profit, and customer data to set priorities and improve the rate of visits that lead to a sale.
• Work with Merchandising, Planning, Marketing, Product, Analytics, and Operations. Build plans that meet customer needs and co-op goals in digital and store channels.
• Make the case for new tools and site updates. Guide tests and use of tools for search, page flow, product content, customer reviews, and site structure.
• Track results and share clear insights. Change plans based on results, customer impact, market shifts, and team capacity.

Skills

Strategic planning

People leadership

Web analytics

Online product & stock planning

Ecommerce optimization

CMS experience

Education

Bachelor's degree in business or marketing

Job description

Overview

At REI Co-op, you will shape how people find and shop for gear online. You will turn shop and activity plans into clear product sets, useful pages, and simple paths to buy. You will lead a team and use customer and sales data to guide the work. You will also work with teams across the co-op. Together, you will help grow sales, serve members, and link the online and store experience. This role serves as the digital voice within category planning, assortment strategy, inventory prioritization, go to market planning, and execution supporting a defined Division and Activity.

Overview

At REI Co-op, you will shape how people find and shop for gear online. You will turn shop and activity plans into clear product sets, useful pages, and simple paths to buy. You will lead a team and use customer and sales data to guide the work. You will also work with teams across the co-op. Together, you will help grow sales, serve members, and link the online and store experience. This role serves as the digital voice within category planning, assortment strategy, inventory prioritization, go to market planning, and execution supporting a defined Division and Activity.

Responsibilities And Qualifications

• Set the plan for digital merchandising across shop and activity areas. The work includes product sets, season stories, launches, offers, search, page flow, and product pages.
• Lead, coach, and grow a team. Set clear goals, give useful feedback, support growth, make staffing choices, and build trust and shared ownership.
• Use web, sales, demand, stock, return, profit, and customer data to set priorities and improve the rate of visits that lead to a sale.
• Work with Merchandising, Planning, Marketing, Product, Analytics, and Operations. Build plans that meet customer needs and co-op goals in digital and store channels.
• Make the case for new tools and site updates. Guide tests and use of tools for search, page flow, product content, customer reviews, and site structure.
• Track results and share clear insights. Change plans based on results, customer impact, market shifts, and team capacity.

Required Skills & Experience

• 5+ years of strategic planning work on an ecommerce or marketing team.
• 5+ years of direct people leadership on an ecommerce team.
• 3+ years of web analytics work, including web measures and the ability to export and use data.
• Experience building and carrying out online product and stock plans for a retailer with digital and store channels.
• Experience improving ecommerce results through product display, search, page flow, product pages, item setup, tests, and customer stories.
• Experience with content management systems. Skill in building trust across teams and shaping choices with senior leaders.

Preferred Qualifications

• Bachelor's degree in business or marketing.
• Experience creating objectives and key results.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$125,300.00 - $212,900.00 per year