Department Manager

REI; California (MO); On-site; USD 38,572 - 49,593; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op in the United States is hiring a Retail Store Manager to lead teams and drive top performance. You will plan, train, coach, delegate, and ensure core standards are met across all channels while delivering exceptional service.

This role emphasizes staff development, customer focus, and aligning operations with REI's brand promise. You will recruit, motivate and evaluate teams, manage relationships, and drive sales through effective leadership and problem solving.

Qualifications

• 3+ years of successful retail management experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgement to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organises and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organisational goals.

Responsibilities

• Plans, identifies, communicates, and delegates responsibilities to the team.
• Handles training, coaching, recognition, and performance management.
• Directs the execution of our core standards and overall visual direction.
• Drives sales through all channels by maximizing selling behaviours.
• Makes business adaptations to increase sales and service.
• Communicates key company strategies and changes to teams as needed.
• Recruits and develops diverse talent from within and outside the organization.
• Inspires a customer‑centric culture by recognising and rewarding the team.
• Develops top performers, evaluates performance, gives coaching and appropriate feedback.
• Builds teams through effective employee development, involvement, and communication.

Skills

Retail management

Relationship building

Feedback mindset

Problem solving

Time management

Goal setting

Resource planning

Team motivation

Job description

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co‑op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

Responsibilities and Qualifications

How you'll be successful:

• Plans, identifies, communicates, and delegates responsibilities to the team.
• Handles training, coaching, recognition, and performance management.
• Directs the execution of our core standards and overall visual direction.
• Drives sales through all channels by maximizing selling behaviours.
• Makes business adaptations to increase sales and service.
• Communicates key company strategies and changes to teams as needed.
• Recruits and develops diverse talent from within and outside the organization.
• Inspires a customer‑centric culture by recognising and rewarding the team.
• Develops top performers, evaluates performance, gives coaching and appropriate feedback.
• Builds teams through effective employee development, involvement, and communication.

Your qualities

• 3+ years of successful retail management experience (preferred)
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgement to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organises and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organisational goals.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti‑racist, multicultural organisation. We know that there's strength in our diversity – that each employee brings unique skills, experiences and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfil our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Benefits

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

Pay Range

$28.77 - $36.00 per hour