Senior Manager, Delivery (SAP)

WillowTree; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative consulting firm is looking for a seasoned SAP Delivery Lead to spearhead complex transformation programs across diverse industries. This role is pivotal in ensuring high-quality execution and client satisfaction, while leading multidisciplinary teams through the intricacies of SAP implementations. With a focus on continuous improvement and excellence, you'll drive impactful projects that shape the future of business operations. Join a dynamic environment where your leadership will foster collaboration and innovation, making a significant difference in the digital transformation landscape.

Benefits

Professional Development Opportunities

Inclusive Culture

Flexible Work Environment

Health and Wellness Programs

Qualifications

• 10+ years of SAP consulting and delivery experience required.
• Strong expertise in managing complex transformation programs.
• Experience in telecommunications, healthcare, and consumer goods industries.

Responsibilities

• Lead end-to-end delivery of SAP programs ensuring quality and adherence to timelines.
• Develop strong relationships with client stakeholders based on delivery excellence.
• Establish quality delivery standards and drive continuous improvement.

Skills

SAP Delivery Management

Client Engagement

Risk Management

S/4HANA Migration

Budgeting

Stakeholder Communication

Education

Bachelor's Degree

SAP Certifications

Tools

SAP Business Technology Platform (BTP)

SAP Ariba

SAP SuccessFactors

Job description

CA Multi-Office (Job Posts Only); USA Multi-Office (Job Posts Only)

Location:Canada, open to US-based candidates

Employment Type: Full-time

Practice Area: Enterprise Applications – SAP

Position Summary

We are seeking a highly skilled and experienced SAP Delivery Lead at the Senior Manager or Director level to join our growing technology consulting team. This individual will be responsible for leading the successful delivery of complex SAP transformation programs across multiple industries including Telecommunications, Healthcare, Consumer Goods, etc. As a delivery leader, you will ensure high-quality execution, drive client satisfaction, and support continuous improvement of delivery standards and team performance on SAP engagements.

The candidate will play a critical role in overseeing end-to-end SAP projects, from initial planning and design through implementation, go-live, and post go-live support. This role requires deep delivery expertise across SAP platforms, strong client engagement management capabilities, and the ability to lead multidisciplinary teams in high-impact environments.

Key Responsibilities

Program & Delivery Leadership

• Lead the end-to-end delivery of SAP programs, ensuring adherence to scope, timeline, budget, and quality.
• Serve as the primary delivery leader and escalation point for complex engagements.
• Oversee project planning, resource allocation, milestone tracking, quality management, and risk mitigation.
• Drive cross-functional collaboration between SAP consultants, architects, developers, QA, and client stakeholders.
• Ensure execution aligns to delivery best practices, including Agile or hybrid methodologies as appropriate.

Client Engagement

• Serve as a trusted delivery partner to clients, providing guidance on SAP implementation, roadmaps, and program execution.
• Facilitate executive-level reporting, communication, and issue resolution.
• Develop strong, long-term relationships with client stakeholders based on delivery excellence and transparency.
• Provide input on delivery strategy and help shape the future phases of transformation programs.
• Champion and participate in establishing strong project governance, executive sponsorship, and key decision-making across engagements
• Guide clients through change management and long-term platform adoption.

Quality Assurance & Continuous Improvement

• Establish and maintain quality delivery standards, processes, tools, and checkpoints throughout the delivery lifecycle.
• Drive proactive identification of delivery challenges early and lead structured resolution efforts to minimize delivery risks.
• Capture and implement lessons learned from each project to drive continuous improvement.
• Contribute to the refinement of internal delivery methodologies, templates, and standards.
• Lead and mentor project delivery teams, fostering a high-performance and collaborative culture.
• Support onboarding and upskilling of SAP resources aligned to evolving delivery needs (e.g., Cloud ERP, AI/ML, Data & Analytics).
• Provide feedback and coaching to project team members, ensuring role clarity and accountability.
  
  

Qualifications

• 10+ years of SAP consulting and delivery experience, with a strong track record managing complex transformation programs end-to-end including project planning, estimation, financial management, and solution architecture.
• Demonstrated expertise across SAP functional and technical domains, including:
• S/4HANA Migration and cloud adoption
• Core SAP Business Modules
• SAP Business Technology Platform (BTP)
• SAP Ariba and SuccessFactors
• SAP BRIM
• Strong delivery management skills, including resource planning, risk management, budgeting, and stakeholder communication.
• Experience overseeing SAP programs across industries such as telecommunications, healthcare, and consumer goods.
• Excellent executive presence and client-facing communication skills.
• Prior experience in a consulting or professional services environment is required.
• SAP certifications and hands-on experience with S/4HANA or industry-specific SAP solutions are strongly preferred.

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Why TELUS Digital?

We offer a place to be yourself.

At Telus Digital, we value innovation, collaboration, and diversity. We provide a platform where your leadership will directly impact the future of digital transformation. You will have the opportunity to work with top-tier clients, leading teams through cutting-edge projects that shape the future of business operations. We support our team members with professional development opportunities, an inclusive culture, and a commitment to personal growth.

We are committed to creating a workplace that embraces diversity and equal opportunities for all.

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