Senior Manager, Customer Delivery

Quid; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager in Customer Delivery, where you'll lead multimillion-dollar projects for top-tier clients. This remote role requires a strategic leader with strong analytical skills and the ability to manage complex enterprise projects. You'll engage with C-suite executives, ensuring they receive measurable ROI from your insights. With a focus on innovation and collaboration, you'll partner with cross-functional teams to deliver exceptional results. Enjoy a flexible work environment and a comprehensive benefits package that values your contributions and well-being.

Benefits

20 Days PTO

12 Holidays

Company provided equipment

401K with company match

FSA/HSA options

Paid Parental Leave

Employee Wellness Program

Medical, Dental, Vision Coverage

4 Week Sabbatical after five years

Qualifications

• 8–10 years of experience in consulting or data analytics roles.
• Proven ability to lead teams and manage complex projects.
• Strong communication skills with executive audiences.

Responsibilities

• Lead engagements with Fortune 500 clients and deliver insights.
• Own the full lifecycle of large-scale enterprise projects.
• Translate customer challenges into scalable solutions.

Skills

Consulting

Data Analytics

Project Management

Communication

Analytical Skills

Education

Bachelor's degree in Business

Bachelor's degree in Information Systems

Bachelor's degree in Data Analytics

Tools

Analytics Platforms

Job description

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Job Title: Senior Manager, Customer Delivery

Compensation Range: USD 130K - 160K base + 15% Bonus (Depending on Experience)

This role is remote anywhere in the US.

Overview

We are looking for a high-performing, strategic leader to join our team and own the delivery of multimillion-dollar projects for some of the world’s most recognizable enterprise brands. This role requires a rare combination of analytical acumen, executive presence, project leadership, and product mastery. You'll manage teams, delight high-level clients, and ensure that our solutions deliver true business value.

What You'll Do

Client Leadership & Executive Engagement

• Lead engagements with Fortune 500 clients, including C-suite executives, to deliver high-impact insights and recommendations.
• Own client communication from end-to-end, including uncovering stated and unstated client needs and translating them into action.
• Be the trusted advisor who ensures clients receive clear, measurable ROI from every engagement.
• Present complex analysis and solution strategies with clarity and confidence to executive stakeholders.

Project Management & Team Leadership

• Own the full lifecycle of large-scale enterprise projects, aligning cross-functional internal teams to deliver best-in-class results.
• Bring together analysts, engineers, and product specialists to deliver unified, polished deliverables.
• Ensure that project workstreams are on time, high quality, and aligned with customer expectations.
• Guide, coach, and execute as needed.

Analytical Expertise & Product Fluency

• Conduct hands-on analysis using our full suite of proprietary tools.
• Lead and guide team members in applying the right methodologies to drive business insights.
• Act as a solution architect—understand our products inside and out to deploy the best possible configuration for each customer challenge.
• Stay current on platform updates and ensure clients benefit from the latest innovations.

Innovation & Strategic Solutions

• Translate customer challenges into scalable, repeatable solutions.
• Partner with Data Scientists and Product Managers to push the boundaries of what’s possible with our tech.
• Advocate for customer needs internally, influencing product roadmap and enhancements.

Business Development & Growth

• Partner closely with Sales and Account Management to identify upsell opportunities.
• Contribute to pre-sales efforts by scoping solutions and writing SOWs.
• Help shape how we grow and scale services for our most strategic accounts.

What We're Looking For

• 8–10 years of experience in consulting, data analytics, strategic research, or similar client-facing analytical roles.
• Proven ability to lead teams and manage complex enterprise projects.
• Strong communication and storytelling skills with executive audiences.
• Hands-on analytical skills—you’re just as comfortable analyzing data as you are guiding others to do so.
• Fluency with analytics platforms and a passion for data-driven decision making.
• Bachelor's degree in Business, Information Systems, Data Analytics or a related field preferred.
• Deep curiosity and insight into macro trends, market dynamics, or emerging technologies is a plus.

Total Rewards!

We want to make sure our employees feel valued and taken care of. Come join us and see for yourself!

• 20 Days PTO
• 12 Holidays
• Company provided equipment
• 401K with company match
• FSA/HSA options
• Paid Parental Leave & Reintegration Program
• Employee Wellness Program for personal, financial, emotional, & legal support to help keep our team happy, healthy, and thriving.
• Medical, Dental, Vision Coverage
• 4 Week (1 Month) Sabbatical after five years

Still Not Sure?

We understand many candidates tend to only apply for jobs if they meet every single requirement listed. However, if you happen to be genuinely enthusiastic about this particular position and feel confident in your ability to excel at it, we strongly urge you to submit your application! You might just be the perfect fit for this role, or even another exciting opportunity within our company.

Remote Work!

Remote-first; We're thrilled to say that we've been passionate about remote work since day one! Being remote is simply who we are. At Quid, we're all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones. We’re looking forward to future growth and expansion, however, certain legal restrictions dictate that we are only able to accept candidates who possess eligibility to work in the United States of America.

About Quid

Our product suite uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering brand, agency, and consulting services customers to make smart, data-driven decisions accurately, quickly, and efficiently.