Delivery Manager

Eastwall; United States; Remote; USD 100,000 - 135,000; Full time

Job summary

An innovative professional services firm seeks a Delivery Manager to oversee client projects and team management. This role involves collaborating with clients to create impactful use cases and translating them into actionable tasks. The ideal candidate will possess strong project management skills, emotional intelligence, and a commitment to customer success. This position offers a competitive salary, comprehensive benefits, and a fully remote work environment, making it an exciting opportunity for those looking to make a difference in the cloud technology space.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Professional development funds

Annual conference budget

Remote work options

Qualifications

• 3-5 years in a Systems Integrator or Cloud-focused tech organization.
• Experience leading customer engagements and application development.

Responsibilities

• Manage a team and serve as the main contact for clients.
• Facilitate project outcomes and ensure high-quality deliverables.

Skills

Project Management

Customer Engagement

Emotional Intelligence

Conflict Resolution

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Harvest

Job description

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Founded in 2022, Eastwall is a unique professional services firm in the Azure cloud space. We are a Cloud-focused Microsoft partner. Our vision is predicated on improving business outcomes through modern technology implementations and operating models built in the Microsoft Cloud. Learn how Eastwall helps our clients pave the way as leading organizations at www.eastwall.com.

Job Description

A Delivery Manager (DM) is responsible for the day-to-day management of a team of Eastwall staff engaged with clients across multiple projects and serves as the single point-of-contact for client and project leadership. This is a mid-level (depending on experience) role.

Responsibilities

• Collaborate with customers to craft compelling use cases that drive business value and translate use cases into detailed requirements and specifications.
• Turn business requirements into application features and capabilities, mapping use cases to granular team tasks and producing detailed project work plans.
• Facilitate a team of engineers, architects, solution architects, and principal consultants to deliver successful deployments and project outcomes.
• Work across internal teams to make necessary trade-offs between short-term customer deliverables and long-term customer product roadmaps items.
• Anticipate stakeholder needs, remove obstacles, track & address risks before they become issues and manage expectations.
• Quantify and track value metrics that can be realized from Eastwall solutions and overall project success criteria (profitability, burndown, customer satisfaction) in Eastwall’s internal project management Harvest tooling.
• Advise executive customer stakeholders on future use case roadmaps and drive customer success and adoption with a focus on customer retention and expansion.
• Tune or alter output deliverables to ensure projects within Eastwall’s portfolio maintain high-fidelity documentation & presentations.
• Work with Sales, Finance, and Principal Consultants to coordinate the delivery of projects with Microsoft funding requirements, milestones, and deliverables.
• Communicate effectively and proactively with customers to build trusted relationships.

Required Experience

• 3-5 Years in a fast-paced Systems Integrator, Consulting, or Cloud-focused technology organization
• Experience leading customer engagements with substantial exposure and end-to-end ownership of activities, especially engagements involving application development, cloud implementations, and cross-disciplinary department coordination.
• Bachelor’s degree or previous college education is preferred, but not required.
• Proficiency in Microsoft PowerPoint, Excel & Word from a consultative perspective
• High degree of emotional intelligence (EQ) and strong conflict resolution abilities
• Strong customer orientation with a drive to build intimacy with users and their organizations’ needs.
• Excellent written and verbal communication skills
• New hires in this role will complete the following certifications within the first twelve weeks of hire: Microsoft Exam AZ-900 & Microsoft Azure Fundamentals
• This is a billable (utilized) client-facing consulting role that holds an expected 100% utilization target weekly.
• This role can be expected to travel within the continental United States up to 20%, at times monthly.
• Competitive salary with bonuses paid quarterly. The base salary range for this role is $100,000 to $135,000 USD depending on experience.
• Comprehensive medical, dental, vision and life insurance through United Healthcare.
• 401k, FSA and LSA offerings
• Three (3) weeks of paid time off annually, not including eight (8) paid company holidays.
• Monthly professional development funds.
• Annual conference & training budget.
• Fully remote work environment, with local co-working options.

CANDIDATES MUST BE BASED IN THE CONTINENTAL UNITED STATES AND LEGALLY AUTHORIZED TO WORK. THIS POSITION IS FULL TIME AND NOT OPEN TO CONTRACTORS. DIRECT HIRE ONLY – NO AGENCIES.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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