Senior Manager, Defined Benefit Operations Leader

Soteria Reinsurance Ltd.; Covington (KY); On-site; USD 120,000 - 170,000; Full time

Job summary

Fidelity Investments in Covington, KY, is seeking a Manager/Senior Manager for Defined Benefit Operations to lead a team of 10–15 specialists in a high‑performing, client‑facing environment. You will drive productivity, quality, and process improvements while ensuring compliance and risk controls.

The role requires strong leadership, collaboration across partners, and experience in defined benefit plan administration.

Qualifications

• BS/BA preferred; MBA a plus
• 5+ years of benefits outsourcing plan administration experience
• Proven leadership with strong communication skills
• Experience in financial services and/or DB outsourcing, ideally with Fortune 1000 clients
• Strong analytical and problem-solving skills, including root-cause analysis
• Demonstrated initiative in solving operational challenges and implementing improvements
• Ability to lead teams through change and work cross-functionally
• Knowledge of transaction processing systems and participant databases
• Proficiency in Microsoft Office

Responsibilities

• Lead a Defined Benefit Operations team of 10–15 specialists
• Ensure quality, accuracy, and productivity of the team’s work
• Coach, mentor, and develop team members to support performance, growth, and career development
• Monitor team metrics, addressing performance gaps and driving continuous improvement
• Improve operational processes to increase efficiency and reduce cost per participant
• Manage operational risk by exercising sound judgment and ensuring adherence to legal and compliance requirements
• Oversee capacity planning, resource allocation, budgeting, and succession planning to ensure operational stability
• Collaborate across Defined Benefits business partners to pursue cohesive business goals
• Drive a customer-focused culture and support quality initiatives
• Anticipate and lead organizational and operational change using data and business insight

Skills

Leadership

Communication

Process management

Analytical thinking

Change management

Cross-functional collaboration

Microsoft Office

Financial services experience

Education

BS/BA

MBA

Job description

Fidelity Investments in Covington, KY, is seeking a Manager/Senior Manager for Defined Benefit Operations to lead a team of 10–15 specialists in a high‑performing, client‑facing environment. You will drive productivity, quality, and process improvements while ensuring compliance and risk controls.

The role requires strong leadership, collaboration across partners, and experience in defined benefit plan administration.