Strategic Director, Defined Benefit Operations

Soteria Reinsurance Ltd.; Covington (KY); On-site; USD 150,000 - 230,000; Full time

Job summary

Fidelity Investments in Covington, KY is seeking a Director of Defined Benefit Operations to lead client and operational services for Fortune 1000-scale plans. You will supervise a team across Customer Research, Resolution and Transaction Processing, shaping strategy, capacity planning, and cost management.

The role requires 8–10 years in benefits outsourcing, a Bachelor's degree (MBA preferred), strong leadership, analytics and client-facing skills, and a commitment to on-site collaboration

Qualifications

• 8–10 years of benefits outsourcing plan administration experience, preferably with large Fortune 1000 clients.
• Leadership and problem-solving skills to foster continuous improvement.
• Experience with data analytics and visualization tools; strong communication.

Responsibilities

• Oversight of the team to meet client service levels and expectations.
• Plan, budget, capacity, and resource allocation for designated clients.
• Collaborate across business units and act as primary client contact.

Skills

Leadership

Client relationship management

Strategic planning

Data analytics

PowerPoint

Education

Bachelor’s Degree in a related field

MBA

Tools

PowerPoint

Microsoft Office

Job description

Fidelity Investments in Covington, KY is seeking a Director of Defined Benefit Operations to lead client and operational services for Fortune 1000-scale plans. You will supervise a team across Customer Research, Resolution and Transaction Processing, shaping strategy, capacity planning, and cost management.

The role requires 8–10 years in benefits outsourcing, a Bachelor's degree (MBA preferred), strong leadership, analytics and client-facing skills, and a commitment to on-site collaboration