Senior Manager, Defined Benefit Operations

Fidelity Investments; Covington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Investments in Covington, KY seeks a Manager/Senior Manager to lead a Defined Benefit Operations team of 10–15 specialists, ensuring quality, accuracy, and productivity while fostering a high-performance culture. Responsibilities include guiding daily operations, driving improvements, and collaborating with offshore support.

The role requires 5+ years in benefits outsourcing, strong leadership and communication skills, and experience in financial services.

Qualifications

• BS/BA required; MBA preferred.
• 5+ years in benefits outsourcing plan administration.
• Proven leadership and strong communication skills.
• Experience in financial services and/or DB outsourcing.
• Analytical and problem-solving skills with root-cause analysis.
• Ability to lead teams through change and collaborate cross-functionally.

Responsibilities

• Lead a team of 10–15 Defined Benefit Specialists to ensure quality and productivity.
• Manage daily operations for Calculations and Employee Resolution teams.
• Drive process improvements to increase efficiency and reduce costs.
• Monitor metrics and coach on performance and career development.
• Ensure compliance with legal and regulatory requirements.

Skills

Leadership

Communication

Operations management

Analytics

Root cause analysis

Change management

Cross-functional collaboration

MS Office

Transactional processing systems

Education

BS/BA

MBA

Tools

Microsoft Office

Job description

Fidelity Investments in Covington, KY seeks a Manager/Senior Manager to lead a Defined Benefit Operations team of 10–15 specialists, ensuring quality, accuracy, and productivity while fostering a high-performance culture. Responsibilities include guiding daily operations, driving improvements, and collaborating with offshore support.

The role requires 5+ years in benefits outsourcing, strong leadership and communication skills, and experience in financial services.