Senior Manager, CX Enablement & Strategy

Omada Health, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote-first culture

Flexible time off

Health, dental, vision insurance

Equity grants

401k plan

Parental leave

Job summary

Omada Health, Inc. is seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers, tailored by size and service level.

The role translates CX goals into enablement strategy, resources, and scalable systems to improve client-facing work. The role balances strategic enablement with scaling operations through AI-enabled workflows, knowledge management, and self-serve support to enable faster, higher-impact conversations and book

Qualifications

• 6–8+ years of customer success enablement, sales/revenue enablement, customer success operations, or related experience.
• Proven ability to break down ambiguous business problems into clear priorities, practical solutions, and scalable enablement strategies.
• Demonstrated success translating customer, CSM, and business feedback into roadmaps, resources, and guidance that improve field effectiveness.
• Strong ownership mindset with the ability to operate autonomously and balance strategic thinking with operational execution.
• Clear communicator with strong professional presence, listening skills, and the ability to influence cross-functional stakeholders.
• Experience using AI, automation, or systems thinking to reduce manual work and improve scale.

Responsibilities

• Own a clear enablement roadmap tied to CX goals, team effectiveness, and customer-facing outcomes.
• Translate pain points and voice of customer themes into actionable enablement strategies, tools, narratives, and guidance.
• Partner with PMM, Clinical, Product, Analytics, Client Operations, and CX leadership to improve customer conversations and growth.
• Shape strategic content and frameworks to help CSMs communicate value across the customer journey.
• Define priorities and automation opportunities to keep enablement focused on high impact work.
• Define success metrics and refine priorities based on feedback and data.
• Identify AI/automation opportunities to reduce low-value manual work across knowledge management and communications.
• Create self-serve tools and workflows so CX teammates can find answers quickly.

Job description

Omada Health, Inc. is seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers, tailored by size and service level.

The role translates CX goals into enablement strategy, resources, and scalable systems to improve client-facing work. The role balances strategic enablement with scaling operations through AI-enabled workflows, knowledge management, and self-serve support to enable faster, higher-impact conversations and book