Senior Manager, CX Enablement & AI-Driven Operations

Omada Health, Inc.; Northern (KY); Hybrid; USD 154,000 - 194,000; Full time

Benefits offered by this job

Remote‑first culture

Generous annual cash bonus

Equity grants

401k with employer contributions

Mental Health Support Solutions

Job summary

Omada Health is hiring a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers and scale enablement systems. You will lead strategic enablement and scalable operations, driving AI-enabled workflows and knowledge management improvements.

You will partner across functions to translate feedback into actionable strategies, develop repeatable processes, and measure impact on CX outcomes and book management.

Qualifications

• 6–8+ years in customer success enablement, sales enablement, or related roles.
• Proven ability to translate feedback into roadmaps, resources, and guidance.
• Experience applying AI/automation to scale enablement efforts.

Responsibilities

• Own a clear enablement roadmap tied to CX goals and outcomes.
• Translate pain points into actionable enablement strategies, tools, and guidance.
• Partner with PMM, Product, Analytics, CX to improve customer conversations and growth.
• Define success measures and continuously refine priorities based on data.

Skills

Enablement leadership

AI & automation

Cross‑functional collaboration

Strategic thinking

Stakeholder influence

Tools

Knowledge management systems

Workflow automation tools

AI-enabled platforms

Job description

Omada Health is hiring a Customer Experience Enablement Senior Manager to strengthen how Customer Success Managers engage with customers and scale enablement systems. You will lead strategic enablement and scalable operations, driving AI-enabled workflows and knowledge management improvements.

You will partner across functions to translate feedback into actionable strategies, develop repeatable processes, and measure impact on CX outcomes and book management.