Enterprise Customer Success & Service Lead

Motorola Solutions; Dallas (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

Job summary

Motorola Solutions is seeking a Customer Support Manager to lead enterprise service delivery and contract management across the United States and Canada. You will manage service contracts, renewals, SLAs, and coordinate with sales, partners, and customers to ensure high-quality support and growth.

Travel up to 10-25% is requested; candidates must be U.S. citizens and legally eligible to work in the U.S., with a valid driver's license and commutable distance to a major metro airport.

Qualifications

• U.S. citizen with ability to obtain required security clearance.
• Legal authorization to work in the U.S. indefinitely is required.
• Must reside within a commutable distance to a major metro airport.

Responsibilities

• Provide intense customer focus and satisfaction during delivery of Lifecycle Service products.
• Manage Enterprise contracts and successful delivery of service products for Enterprise customers.
• Oversee contract renewals, proposals, and forecast accuracy with P&L and receivables goals.
• Travel up to 10–25% to meet customers and ensure service delivery.

Education

Bachelor's degree OR 3+ years experience in related fields

Legal authorization to work in the U.S.

Job description

Motorola Solutions is seeking a Customer Support Manager to lead enterprise service delivery and contract management across the United States and Canada. You will manage service contracts, renewals, SLAs, and coordinate with sales, partners, and customers to ensure high-quality support and growth.

Travel up to 10-25% is requested; candidates must be U.S. citizens and legally eligible to work in the U.S., with a valid driver's license and commutable distance to a major metro airport.