Senior Customer Success & Contracts Manager

Motorola Solutions; Illinois; On-site; USD 71,541 - 75,118; Full time

Job summary

Motorola Solutions is looking for a Senior Customer Support Manager based in Illinois. The role involves managing customer contracts and ensuring satisfaction by delivering service in compliance with SLAs. Candidates should have strong analytical and interpersonal skills to relate to clients effectively.

This position requires 3+ years of relevant experience and a willingness to travel 25-50%. The expected salary range is $100,000 - $105,000 CAD. Join us to help create safer communities.

Qualifications

• 3+ years of experience in Customer Support, Account Management, or related fields.
• Must be self-motivated and able to work with minimal guidance.
• Ability to solve complex problems and an understanding of telecommunications.

Responsibilities

• Manage business for assigned customer contracts ensuring satisfaction.
• Drive corrective actions and ensure compliance with SLAs.
• Oversee contract change management and coordinate with support teams.

Skills

Interpersonal communication

Analytical mindset

Strong computer skills (MS Office, Google Suite)

Understanding of ITIL processes

Ability to communicate with customer IT personnel

Job description

Motorola Solutions is looking for a Senior Customer Support Manager based in Illinois. The role involves managing customer contracts and ensuring satisfaction by delivering service in compliance with SLAs. Candidates should have strong analytical and interpersonal skills to relate to clients effectively.

This position requires 3+ years of relevant experience and a willingness to travel 25-50%. The expected salary range is $100,000 - $105,000 CAD. Join us to help create safer communities.