Senior Manager, Customer Success & Campaign Growth

Samsung Electronics; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Samsung Ads, a division of Samsung Electronics, seeks a senior Manager, Customer Success to lead a team of CS managers, drive campaign performance, and achieve renewal goals across digital and programmatic advertising.

The role requires hands-on leadership, strategic thinking, and cross-team collaboration to deliver exceptional client service and revenue growth. You will partner with Sales, marketing, and product teams to optimize solutions and customer outcomes.

Qualifications

• 8+ years in advertising sales/supporting Account Management.
• Experience leading teams and strong client services background.
• Detailed-oriented with multitasking ability.
• Experience presenting in meetings with clients.
• Deep understanding of digital advertising and programmatic landscape.

Responsibilities

• Manage a team of CSMs responsible for day-to-day service deliverables of advertisers.
• Manage campaign escalations and ensure timely resolution, building strong relationships.
• Collaborate cross-functionally and exercise judgment and flexibility.
• Oversee training resources and onboarding programs with CSM leaders.
• Participate in hiring for roles across Samsung Ads as needed.
• Align with Sales to provide seamless account support (RFPs, media planning, post-sale kick-off, insights and reports).
• Maintain knowledge of Samsung Ads platform to upsell opportunities.
• Produce best practices from campaign performance and provide renewal recommendations.
• Collaborate with internal teams for client objectives and marketing solutions.
• Educate and guide clients on best practices, onboard new clients, address areas for improvement.

Skills

Team leadership

Account management

Advertising sales

Communication

Programmatic

Digital advertising

Attention to detail

Multitasking

Presentation

Education

Bachelor's degree

Job description

Samsung Ads, a division of Samsung Electronics, seeks a senior Manager, Customer Success to lead a team of CS managers, drive campaign performance, and achieve renewal goals across digital and programmatic advertising.

The role requires hands-on leadership, strategic thinking, and cross-team collaboration to deliver exceptional client service and revenue growth. You will partner with Sales, marketing, and product teams to optimize solutions and customer outcomes.