Customer Success Manager: Growth & Team Leadership

Samsung Electronics America; Los Angeles (CA); On-site; USD 145,000 - 190,000; Full time

Job summary

Samsung Electronics America in Los Angeles is seeking a Manager, Customer Success Manager to lead the CS team and partner with Sales to drive renewals and revenue.

The role combines hands-on leadership with scalable process improvements, mentoring CSMs, managing campaigns, and aligning cross-functional teams to deliver outstanding client experiences across digital advertising on desktop, mobile, tablets and Samsung SMART TVs.

Qualifications

• 8+ years in advertising sales/account management
• Experience leading teams and client services
• Strong knowledge of digital advertising landscape

Responsibilities

• Lead a team of CSMs delivering daily service for advertisers.
• Escalate and resolve campaign issues; build efficient teams.
• Collaborate cross-functionally with Sales, Product, and Marketing.
• Onboard new clients and develop best practices for success.

Skills

Account Management

Leadership

Client Services

Digital Advertising

Education

Bachelor’s degree

Job description

Samsung Electronics America in Los Angeles is seeking a Manager, Customer Success Manager to lead the CS team and partner with Sales to drive renewals and revenue.

The role combines hands-on leadership with scalable process improvements, mentoring CSMs, managing campaigns, and aligning cross-functional teams to deliver outstanding client experiences across digital advertising on desktop, mobile, tablets and Samsung SMART TVs.