Customer Success Manager: Optimize Campaigns & Revenue

Samsung Ads; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Ads in Los Angeles is seeking a Customer Success Manager to support the Sales team, drive campaign performance, and contribute to renewal growth. You will partner with Sellers on key accounts, manage post-sale activities, and deliver clear campaign insights to clients.

Ideal candidates have 5+ years in advertising sales/account management, strong client communication, and a deep understanding of digital and programmatic advertising.

Qualifications

• 5+ years of experience in an organization supporting Advertising Sales within Account Management.

Responsibilities

• Align with Sales to provide account support including RFP responses, media planning, post-sale kick-off and campaign insights/reports.
• Serve as lead contact for day-to-day client communication, ensuring exceptional service and timely troubleshooting.
• Lead campaign kick-off meetings, manage launch timelines, and streamline updates, troubleshooting and optimization recommendations.

Skills

Account Management

Client Communication

Campaign Analysis

Cross-functional Collaboration

Time Management

Job description

Samsung Ads in Los Angeles is seeking a Customer Success Manager to support the Sales team, drive campaign performance, and contribute to renewal growth. You will partner with Sellers on key accounts, manage post-sale activities, and deliver clear campaign insights to clients.

Ideal candidates have 5+ years in advertising sales/account management, strong client communication, and a deep understanding of digital and programmatic advertising.