Senior Manager, Customer Success

SmartRecruiters, Inc.; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

PTO

Sick and Parental Leave

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Health Savings Account

Life Insurance

Employee Assistance Program

Job summary

Revalize seeks a Senior Manager, Customer Success to lead a high-performing team and ensure long-term customer success across the portfolio. You will manage post-sale lifecycle, drive engagement, and support executive cadences to maximize value realization and renewals.

The role emphasizes mitigating churn, achieving retention targets, and collaborating with cross-functional teams to deliver seamless customer experiences in a fast-paced, AI‑driven environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 7+ years in Customer Success/Account Management in SaaS.
• 3+ years of people leadership.
• Proven track record delivering retention in subscription software.
• Strong analytical and problem-solving skills.
• Excellent communication and executive presence.

Responsibilities

• Lead and mentor a team of Customer Success Managers to drive retention and growth.
• Develop strategies to mitigate churn and target price increases.
• Forecast renewal risk and support revenue projections.
• Collaborate with cross-functional teams for post-sale excellence and upgrades.
• Monitor revenue risks and drive cadence to remediate them.
• Engage top accounts at executive level to align on value realization.
• Drive continuous improvement of customer lifecycle and retention strategies.

Skills

Team Leadership

Executive communication

Retention & renewals

Data-driven decisions

Analytical thinking

Education

Bachelor’s degree or equivalent

MBA (preferred)

Job description

• Compensation: USD 80,000 - USD 90,000 - yearly

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and HG.

Job Description

The Senior Manager, Customer Success leads a high-performing team of Customer Success Managers focused on ensuring the long-term success and retention of Revalize customers. This role oversees the post-sales customer lifecycle for key brands in the Revalize portfolio, driving strategic engagement, managing revenue risk, and supporting executive customer cadences. With a focus on maximizing value realization, the Senior Manager ensures customer satisfaction, mitigates churn, and delivers on-time software renewals in a fast-paced, relationship-driven environment.

Key Responsibilities

Lead and mentor a team of Customer Success Managers to drive retention, adoption, and long-term customer growth.

Develop and implement strategies to mitigate churn and achieve price increase and retention targets for each brand.

Accurately forecast renewal risk to support accurate GRR and revenue projections

Partner with cross-functional teams to ensure a seamless customer experience post-sale and drive upgrades within the customer base.

Monitor and proactively address risks to revenue; champion recurring cadences for key brands to remediate known revenue risks.

Support regular executive-level engagement with top accounts to reinforce strategic alignment and value realization.

Drive continuous improvement initiatives to optimize the customer lifecycle and enhance retention strategies.

Qualifications

Bachelor’s degree, or equivalent practical experience.

7+ years of experience in Customer Success, Account Management, or related client-facing role within the software/SaaS industry, responsible for managing and negotiating commercial contracts.

3+ years of people leadership experience, managing individual contributors in a Customer Success or similar function.

Proven track record of achieving retention goals in a subscription-based software environment.

Strong analytical and problem-solving skills, with the ability to interpret customer health metrics and drive data-informed decisions.

Excellent communication and executive presence, capable of influencing internal stakeholders and engaging with senior-level customer contacts.

Demonstrated ability to work in a fast-paced, dynamic, and AI-driven environment, adapting quickly to change and driving innovation.

PREFERENCES

Experience working with CPQ (Configure, Price, Quote) solutions and/or manufacturing technology software (e.g., PLM, CAD).

Advanced degree (MBA or similar) in Business, Technology, or related field.

Familiarity with AI-powered customer success tools and predictive analytics to enhance proactive engagement.

Multilingual communication skills to support global customer relationships.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law.

• All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed.

This is a full-time, bonus eligible position. Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.