Senior Manager, Customer Programs

aes; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

The AES Corporation in the United States seeks a visionary and results-driven Senior Manager of Customer Programs to lead the strategic planning, design, and execution of the utility's demand-side management and clean energy portfolio. You will head a team responsible for deploying Energy Efficiency, Demand Response, EV, and Green Power programs for customers in Indiana and Ohio.

The ideal candidate bridges regulatory strategy, implementation, and customer needs, ensuring cost-effective delivery

Qualifications

• Education & Experience: Bachelor's or 5-7 years in utility/clean energy with leadership experience.
• Domain Expertise: Deep understanding of utility regulatory frameworks and EV charging frameworks.

Responsibilities

• Portfolio Strategy: oversee long-term roadmap for EE, DR, EV charging infra, and Green Power products.
• Implementation & Operations: lead program managers for residential, commercial, and industrial programs.
• Regulatory Compliance & Evaluation: support regulatory filings and EM&V alignment.
• Team Leadership: mentor and grow a high-performing program-management team.
• Stakeholder Engagement: partner with cross-functional teams and represent at industry events.

Skills

Strategic Planning

Program Design

Team Leadership

Regulatory Compliance

Education

Bachelor's degree or 5-7 years in utility/clean energy leadership

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.

AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.

We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work rankings across the markets where we operate. AES was also named one of the World's Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute's Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future , we're powering it.

The AES Corporation (NYSE: AES) is a Fortune 500 global power company whose mission is Accelerating the Future of Energy, Together . We raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our local x global approach.

The future of energy is unknown - for customers and for utilities. Disruption coming from new and advanced technologies, bold and committed sustainability goals, related policy and regulatory reform, customer expectations of effortless experience, and among other changing variables bring opportunity. At AES US Utilities, we are committed to care for customers' needs today, increase connections and connectivity as their electric utility, and earn the right to grow as their energy partner for their future.

Position Overview

We are seeking a visionary and results-driven Senior Manager of Customer Programs to lead the strategic planning, design, and execution of our utility's demand-side management (DSM) and clean energy portfolio. In this role, you will head a team responsible for driving the deployment of Energy Efficiency (EE), Demand Response (DR), Electric Vehicle (EV), and Green Power programs that deliver value for our customers in both Indiana and Ohio.

The ideal candidate will bridge the gap between regulatory strategy, implementation execution, and customer needs, ensuring our portfolio meets goals cost-effectively with high customer satisfaction.

Key Responsibilities

Strategic Planning & Program Design

• Portfolio Strategy: Oversee the long-term roadmap and annual planning for EE, DR, EV charging infrastructure, and Green Power products.
• Innovation & Pilot Programs: Identify emerging clean energy technologies (e.g., V2G, smart thermostats, virtual power plants) and design pilot frameworks to test scalability.

Implementation & Operations

• Program Execution: Oversee a team of program managers responsible for the day-to-day deployment and marketing of residential, commercial, and industrial customer programs.
• Vendor & Contractor Management: Direct implementation contractors, trade allies, and technology vendors to ensure seamless delivery and high customer satisfaction.
• Budget Oversight: Manage a multi-million dollar annual portfolio budget, tracking cost-effectiveness and compliance with authorized budgets.

Regulatory Compliance & Evaluation

• Regulatory Testimony: Prepare and support regulatory filings, data requests, and expert testimony before the Indiana Utility Regulatory Commission and/or Public Utility Commission of Ohio.
• EM&V Alignment: Partner with Evaluation, Measurement, and Verification (EM&V) teams to verify energy savings, peak demand reduction, and program cost-effectiveness performance.
• Compliance: Ensure all programs comply with state regulatory orders.

Team Leadership & Stakeholder Engagement

• Team Management: Lead, mentor, and grow a high-performing team of program managers.
• Cross-Functional Collaboration: Partner with Strategic Accounts, Grid Operations, Communications, IT Services, Regulatory, Legal, Accounting and FP&A teams to ensure enterprise-wide program alignment.
• Community Relations: Represent the utility at industry conferences, regulatory workshops, and community events to promote utility programs.

Qualifications & Experience

• Education & Experience: Bachelor's degree in Engineering, Business, Environmental Science, Economics, or a related field, or minimum of 5-7 years of experience in the utility or clean energy sector, with at least 2-4 years in a leadership or management role.
• Domain Expertise: Deep understanding of utility regulatory frameworks, cost-effectiveness testing, EV charging infrastructure frameworks, and dem