Senior Manager, Customer Programs

AES Indiana; Indianapolis (IN); On-site; USD 140,000 - 180,000; Full time

Job summary

AES Indiana seeks a visionary Senior Manager of Customer Programs to lead the strategy, design, and execution of its demand-side management and clean energy portfolio across Indiana and Ohio.

You will head a team delivering Energy Efficiency, Demand Response, EV charging, and Green Power programs, aligning with regulatory requirements and customer needs. This role involves cross-functional collaboration and budget stewardship.

Qualifications

• Bachelor’s degree in a relevant field or 5–7 years in utility/clean energy; leadership experience is required.
• Deep understanding of utility regulatory frameworks and DSM program design.
• Experience with EV charging infrastructure and cost-effectiveness testing.

Responsibilities

• Lead long-term roadmap and annual plans for EE, DR, EV, and Green Power products.
• Design pilot programs to test emerging clean energy technologies.
• Oversee deployment and marketing of residential, commercial, and industrial programs.
• Direct implementation contractors and technology vendors for seamless delivery.
• Manage multi-million dollar annual portfolio budget and ensure cost-effectiveness.

Skills

Strategic planning

Program design

Team leadership

Stakeholder engagement

Regulatory knowledge

Vendor management

EM&V alignment

Education

Bachelor’s degree in Engineering, Business, Environmental Science, Economics, or related field

Tools

DERMS

Billing systems

Energy modeling tools

Job description

Are you ready to be part of a company that’s not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries.ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices.

The AES Corporation (NYSE: AES) is a Fortune 500 global power company whose mission is Accelerating the Future of Energy, Together. We raise the quality of life around the world by changing the way energy works. Everyone makes an impact every day in our local x global approach.

The future of energy is unknown – for customers and for utilities. Disruption coming from new and advanced technologies, bold and committed sustainability goals, related policy and regulatory reform, customer expectations of effortless experience, and among other changing variables bring opportunity. At AES US Utilities, we are committed to care for customers’ needs today, increase connections and connectivity as their electric utility, and earn the right to grow as their energy partner for their future.

Position Overview

We are seeking a visionary and results-driven Senior Manager of Customer Programs to lead the strategic planning, design, and execution of our utility’s demand-side management (DSM) and clean energy portfolio. In this role, you will head a team responsible for driving the deployment of Energy Efficiency (EE), Demand Response (DR), Electric Vehicle (EV), and Green Power programs that deliver value for our customers in both Indiana and Ohio.

Key Responsibilities

Strategic Planning & Program Design

• Portfolio Strategy: Oversee the long-term roadmap and annual planning for EE, DR, EV charging infrastructure, and Green Power products.
• Innovation & Pilot Programs: Identify emerging clean energy technologies (e.g., V2G, smart thermostats, virtual power plants) and design pilot frameworks to test scalability.

Implementation & Operations

• Program Execution: Oversee a team of program managers responsible for the day-to-day deployment and marketing of residential, commercial, and industrial customer programs.
• Vendor & Contractor Management: Direct implementation contractors, trade allies, and technology vendors to ensure seamless delivery and high customer satisfaction.
• Budget Oversight: Manage a multi-million dollar annual portfolio budget, tracking cost-effectiveness and compliance with authorized budgets.

Regulatory Compliance & Evaluation

• Regulatory Testimony: Prepare and support regulatory filings, data requests, and expert testimony before the Indiana Utility Regulatory Commission and/or Public Utility Commission of Ohio.
• EM&V Alignment: Partner with Evaluation, Measurement, and Verification (EM&V) teams to verify energy savings, peak demand reduction, and program cost-effectiveness performance.
• Compliance: Ensure all programs comply with state regulatory orders.

Team Leadership & Stakeholder Engagement

• Team Management: Lead, mentor, and grow a high-performing team of program managers.
• Cross-Functional Collaboration: Partner with Strategic Accounts, Grid Operations, Communications, IT Services, Regulatory, Legal, Accounting and FP&A teams to ensure enterprise-wide program alignment.
• Community Relations: Represent the utility at industry conferences, regulatory workshops, and community events to promote utility programs.

Qualifications & Experience

• Education & Experience: Bachelor’s degree in Engineering, Business, Environmental Science, Economics, or a related field, or minimum of 5–7 years of experience in the utility or clean energy sector, with at least 2–4 years in a leadership or management role.
• Domain Expertise: Deep understanding of utility regulatory frameworks, cost-effectiveness testing, EV charging infrastructure frameworks, and demand-side management (DSM) program design.
• Technical Skills: Familiarity with vendor management, DERMS (Distributed Energy Resource Management Systems), billing systems, and energy modeling tools is a plus.
• Certifications: PMP, CEM (Certified Energy Manager), or LEED accreditation is a plus.

AES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status. E-Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.