Senior Manager, Customer Engineering

Applied Materials, Inc.; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials, Inc. in Austin, TX is seeking a senior customer-facing leader to grow relationships across multiple accounts and supervise several teams of customer engineers.

You will drive executive-level engagement, align with product divisions, and oversee strategic planning, budget, and resource management. Travel up to 25% is expected to support customer engagements, site operations and escalations.

Qualifications

• Develops and maintains strong customer relationships across multiple accounts.
• Manages and coaches multiple teams of customer engineers.
• Provides formal updates on business priorities and organizational changes.
• Willingness to travel up to 25% to support engagements.

Responsibilities

• Develops and maintains strong customer relationships within area of responsibility at all levels.
• Leads multiple teams of customer engineers and directs talent development and performance.
• Interfaces with Product Divisions for technical support, training, spares and reliability.
• Monitors and reports on financial forecasts, costs and resource utilization across accounts.
• Plans system installations, coordinates resources and ensures timely execution.

Skills

Customer relationships

Executive-level engagement

Team leadership

Forecasting & budgeting

Job description

Applied Materials, Inc. in Austin, TX is seeking a senior customer-facing leader to grow relationships across multiple accounts and supervise several teams of customer engineers.

You will drive executive-level engagement, align with product divisions, and oversee strategic planning, budget, and resource management. Travel up to 25% is expected to support customer engagements, site operations and escalations.