Senior Manager, Customer Education – Enablement

Allego; Waltham (MA); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited vacation

Parental leave

HSA/FSA

401(k) with company matching

Disability, AD&D, and life insurance

Allego stock options

Job summary

Allego is seeking a senior leader to design and scale customer education, enablement, and adoption programs across the SaaS platform. You will build scalable enablement experiences—videos, guides, playbooks, webinars, and learning paths—driving customer success and product adoption.

In this hybrid role, you will own education strategy, manage knowledge bases and learning technologies, partner with enablement, sales, and customer success, and deliver workshops and events.

Qualifications

• Experience building and scaling customer education or enablement programs in SaaS.
• Familiarity with revenue enablement or sales enablement tech.
• Proven ability to develop instructionally sound learning content.

Responsibilities

• Define and execute Allego's customer enablement strategy and scalable programs.
• Transform product documentation into self-service resources with practical guidance.
• Create educational experiences (videos, guides, webinars, learning paths) to drive adoption.
• Design and evolve Alleggo's education ecosystem, including certifications and programs.
• Develop turnkey resources and starter kits to accelerate customer adoption.
• Deliver workshops, webinars, and product showcases to increase engagement.
• Own and advance enablement systems and tooling (knowledge bases, learning programs).

Skills

Customer education strategy

Program management

Content creation

Clear communication

SaaS enablement familiarity

Learning theory

Video and guide production

Tools

Learning Management System (LMS)

Knowledge management platforms

Digital adoption tools

Job description

What You’ll Own

• Customer Education Strategy & Programs: Define and execute Allego's customer enablement strategy, building scalable programs that help customers learn, engage, and succeed with the platform.
• Self-Service Knowledge & Resources: Transform Allego's product documentation into a modern self-service experience by creating clear, practical guidance centered around workflows, use cases, best practices, and contextual learning that helps customers solve problems independently.
• Customer Education & Adoption Experiences: Create engaging educational experiences—including videos, guides, playbooks, webinars, and learning paths that showcase best practices, increase awareness of Allego’s capabilities, and help customers achieve meaningful business outcomes.
• Allego University & Certifications: Design, build, and continuously evolve Allego's customer education ecosystem, including learning paths, certifications, and programs that develop power users, administrators, and customer champions.
• Templates, Toolkits & Accelerators: Develop turnkey resources, frameworks, and starter kits that help customers quickly understand, adopt, and expand their use of the Allego platform.
• Customer Engagement Programs: Deliver scalable workshops, webinars, office hours, product showcases, and learning events that increase customer engagement, confidence, and awareness of Allego's capabilities.
• Enablement Systems & Tooling: Own and evolve the systems that power customer education and self-service experiences, including knowledge management platforms, digital adoption tools, learning programs, and other enablement technologies.

The ideal candidate will have:

• Direct experience building and scaling customer education, customer enablement, or customer training programs within a SaaS organization, ideally serving enablement, sales, marketing, or learning & development professionals.
• Deep familiarity with Allego, revenue enablement platforms, sales enablement technology, learning technology, or adjacent software categories.
• A proven track record of developing and executing customer education strategies grounded in adult learning, enablement, or instructional design principles
• Exceptional written and verbal communication skills. You are an engaging educator who enjoys being in front of customers and is equally comfortable writing clear, compelling learning content, creating videos and guides, and facilitating workshops, webinars, and other customer learning experiences.
• Experience owning or administering customer education, knowledge management, digital adoption, learning management, or related enablement technologies.
• Strong program management skills with the ability to independently build and scale new initiatives from concept through execution.
• A portfolio of customer-facing educational content, documentation, training materials, videos, or learning programs that demonstrates exceptional communication and instructional design skills is highly valued.

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short & long-term disability, AD&D, and life insurance
• Allego stock options

Base salary range: $130,000-$160,000

Variable bonus target: 10%

*This position is posted as hybrid, however remote candidates may be considered.*