Senior Manager, CSO Strategy & Forecasting (Remote)

Socket.dev; Missouri; Remote; USD 131,000 - 218,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

The Cigna Group is seeking a Senior Manager to lead Customer Service Operations (CSO) Demand Forecasting & Analytics. You will drive strategic analytics, partner with executive leadership, and guide forecasting models across multiple lines of business, including USE and PBS.

The role emphasizes collaboration with Operations, Workforce Management, Product, and Tech teams. The position is fully remote for many geographies with some onsite requirement within 50 miles of select locations; a bonus

Qualifications

• Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field preferred.
• 5 years of relevant management consulting (preferred) or analytics experience.
• Strong communication (oral and written) skills, including presenting to senior executives and influencing buy-in.
• Ability to lead large scale project and program teams and independently drive work forward.
• Ability to partner across organizations to influence and deliver work.
• Two years of building, managing, or using business models (e.g., optimization, predictive analysis, or financial/credit modeling).
• Proficiency in analytics-focused coding languages (SQL, Python, or R).

Responsibilities

• Provide strategy and analytics support for the CSO Operations team.
• Lead a team of business analysts and resource planning professionals.
• Maintain, improve and publish call volume, case volume and AHT forecasts across multiple lines of business.
• Collaborate with stakeholders to size new pieces of intent and enable staffing strategy.
• Act as a key thought partner for executives and direct reports.

Skills

Strong communication

Analytical thinking

Leadership

SQL

Python

R

Education

Bachelor’s degree in Math, Economics, Statistics, Engineering, Business or related field

Tools

SQL

Python

R

Job description

The Cigna Group is seeking a Senior Manager to lead Customer Service Operations (CSO) Demand Forecasting & Analytics. You will drive strategic analytics, partner with executive leadership, and guide forecasting models across multiple lines of business, including USE and PBS.

The role emphasizes collaboration with Operations, Workforce Management, Product, and Tech teams. The position is fully remote for many geographies with some onsite requirement within 50 miles of select locations; a bonus