Senior Manager, CSO Strategy & Analytics (Remote)

Cigna Health and Life Insurance Company; Northern (KY); Remote; USD 131,000 - 218,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Senior Manager to lead CSO Demand Forecasting & Analytics. You will guide a team of analysts, publish long- and short-range forecasts for call and chat volumes, and collaborate with Operations, Finance, and Technology to size and staff upcoming initiatives.

The role emphasizes strategic influence, executive communication, and building analytics that improve member experience while reducing costs.

Qualifications

• Bachelor’s degree in Math, Economics, Statistics, Engineering, or Business.
• 5 years of relevant management consulting or analytics experience.
• Strong communication and ability to present to senior executives.
• Experience leading large program teams and cross-functional partners.
• Proficiency in SQL, Python, or R.

Responsibilities

• Lead a team of analysts and workforce planning professionals.
• Publish forecast models for call, chat, and handling time.
• Partner with Operations, Finance, and IT to size new work and staffing.
• Influence strategic decisions with data-driven insights.
• Develop and deploy analytics for efficiency and member experience.

Skills

Communication

Leadership

SQL

Python

R

Forecasting

Analytics

Financial modeling

Project management

Cross-functional

Education

Bachelor’s degree

MBA

Graduate degree

Tools

SQL

Python

R

Job description

Cigna Health and Life Insurance Company is seeking a Senior Manager to lead CSO Demand Forecasting & Analytics. You will guide a team of analysts, publish long- and short-range forecasts for call and chat volumes, and collaborate with Operations, Finance, and Technology to size and staff upcoming initiatives.

The role emphasizes strategic influence, executive communication, and building analytics that improve member experience while reducing costs.