Senior Analytics Lead - Customer Engagement & Strategy

The Cigna Group; Bloomfield (CT); On-site; USD 112,800 - 188,000; Full time

Benefits offered by this job

Medical coverage

Vision insurance

Dental insurance

Well-being programs

401(k)

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Life insurance

Job summary

The Cigna Group is seeking a Senior Advisor, Business Analytics – Customer Engagement to build and operationalize analytics foundations across the enterprise. You will collaborate with Customer Engagement teams to align analytics with strategic priorities and drive outcomes through data-driven decision making.

You will lead segmentation and journey analytics, develop scalable analytics frameworks, and translate insights into actionable business strategies that impact financial and customer

Qualifications

• Proven ability to translate analytics into business impact.
• Experience in customer engagement analytics and data-driven decision making.
• Ability to operate in complex, evolving data environments.
• Excellent communication translating analytics to business implications.

Responsibilities

• Partner with Customer Engagement teams to align analytics with strategic priorities.
• Translate business strategies into KPIs, success metrics, and hypotheses for experimentation.
• Identify opportunities to improve data-driven feedback loops for customer engagement.
• Support prioritization of capabilities grounded in data, performance insights, and business impact.
• Assess performance of engagement strategies and identify scaling opportunities.
• Dive into drivers like adoption, friction points, and journey leakage to optimize outcomes.
• Develop frameworks for segmentation, behavioral, and journey analysis across the enterprise.
• Create scalable data products and repeatable analytics solutions.
• Influence decision-making via clear narratives and strategic input.

Skills

Business analytics

Customer analytics

Data storytelling

SQL

Python/R

Tableau

Databricks

Communication skills

Healthcare knowledge

Tools

SQL

Python/R

Tableau

Databricks

Job description

The Cigna Group is seeking a Senior Advisor, Business Analytics – Customer Engagement to build and operationalize analytics foundations across the enterprise. You will collaborate with Customer Engagement teams to align analytics with strategic priorities and drive outcomes through data-driven decision making.

You will lead segmentation and journey analytics, develop scalable analytics frameworks, and translate insights into actionable business strategies that impact financial and customer