Senior Manager, Community Compliance & Operations

Second-Avenue-Realty; Tampa (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life AD&D Insurance

401k

PTO

Paid Holidays

Job summary

Second Avenue Realty in Tampa, FL seeks a Senior Manager to lead the Community Compliance function, ensuring timely and consistent resolution of HOA and municipal compliance matters. You will oversee managers and teams, set goals, and drive performance, efficiency, and risk management across departments.

This role partners with Property Management, Operations, Legal, Finance, and Technology to resolve complex issues, improve processes, and maintain high standards of service.

Qualifications

• 5–8+ years of progressive experience in property management, community compliance, HOA operations, municipal compliance, or a related field.
• 3–5+ years of progressive leadership and people-management experience.
• Strong knowledge of HOA regulations and municipal compliance processes.
• Demonstrated experience leading complex, high-volume operations and managing multiple priorities.
• Proven ability to use KPIs and data to drive performance and operational decisions.
• Strong process improvement, problem-solving, analytical, and decision-making skills.
• Excellent written and verbal communication skills with the ability to influence and collaborate across departments.

Responsibilities

• Provide strategic and operational leadership for the Community Compliance function.
• Lead, develop, and coach managers, supervisors, and compliance team members.
• Establish departmental goals, performance expectations, service standards, and operating priorities.
• Oversee HOA and municipal compliance processes, ensuring timely resolution of violations, applications, permits, registrations, and escalated matters.
• Monitor KPIs including resolution timelines, backlog, case volume, productivity, service levels, and escalation trends.
• Use data and insights to identify risks, improve performance, and support staffing decisions.
• Develop and implement process improvements that increase efficiency, quality, scalability, and resident satisfaction.
• Oversee compliance audits, quality assurance initiatives, documentation standards, and risk mitigation efforts.
• Serve as a senior escalation point for complex compliance matters and resident disputes.
• Partner cross-functionally to resolve issues and implement technology solutions.
• Ensure compliance with applicable HOA regulations, municipal requirements, company policies, and service standards.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional service.
• Provide regular operational reporting, recommendations, and insights to senior leadership.
• Perform other duties and special projects as assigned.

Skills

Leadership

KPI management

Data-driven decisions

Process improvement

Communication

Education

High school diploma or equivalent

Bachelor’s degree in Business Administration or related field

Tools

MS Office (Outlook, Word, Excel)

Property management systems

Job description

Second Avenue Realty in Tampa, FL seeks a Senior Manager to lead the Community Compliance function, ensuring timely and consistent resolution of HOA and municipal compliance matters. You will oversee managers and teams, set goals, and drive performance, efficiency, and risk management across departments.

This role partners with Property Management, Operations, Legal, Finance, and Technology to resolve complex issues, improve processes, and maintain high standards of service.