Senior Manager, Commercial Systems & Operations (Hybrid)

Smith+Nephew; Andover (MA); Hybrid; USD 132,000 - 170,000; Full time

Benefits offered by this job

401k Matching Program

Tuition Reimbursement

Paid Holidays

Volunteer time off

Healthcare benefits

Job summary

Smith+Nephew in the United States seeks a Senior Manager, Commercial Systems & Operations to lead enterprise-wide process transformation and tech investments for a high-performing sales organization. You will work across Sales, HR, Finance, IT, and external partners to deliver integrated business solutions.

Role focuses on governance, end-to-end process design, and change management to enable scalable platforms and data-driven decision making, with hybrid work expectations and a competitive

Qualifications

• Bachelor's degree or equivalent in a related field.
• 12+ years in sales/commercial operations or related functions.
• 7+ years leading cross-functional initiatives and stakeholders.
• Experience with process redesign and technology implementations.
• Familiarity with territory alignment, incentives, and sales tech modernization is preferred.

Responsibilities

• Lead governance, optimization, and improvement of commercial processes and tech for the US Sports Medicine sales org.
• Serve as business lead for the evolving Commercial Operations platform and align tech investments with objectives.
• Design end-to-end processes covering territory alignment, onboarding, changes, sales execution, reporting, and commissions.
• Translate complex business requirements into scalable technology solutions and frameworks.
• Collaborate with Sales, HR, Finance, IT, BI, and external partners to deliver integrated solutions.
• Establish governance for platform changes, prioritization, and alignment with commercial goals.
• Drive large-scale transformation, stakeholder engagement, training, and executive communications.

Skills

Cross-functional leadership

Stakeholder management

Change management

Strategy & governance

Project leadership

Data & analytics

CRM systems experience

Education

Bachelor's degree in Business/Operations/Info Systems/Engineering

MBA or Change/Project Management certs preferred

Tools

CRM systems

Analytics platforms

ERP/IT systems

Job description

Smith+Nephew in the United States seeks a Senior Manager, Commercial Systems & Operations to lead enterprise-wide process transformation and tech investments for a high-performing sales organization. You will work across Sales, HR, Finance, IT, and external partners to deliver integrated business solutions.

Role focuses on governance, end-to-end process design, and change management to enable scalable platforms and data-driven decision making, with hybrid work expectations and a competitive