Hybrid IT Strategy Lead — Commercial & Medical Systems

Genetix Biotherapeutics; Boston (MA); Hybrid; USD 147,000 - 187,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Genetix Biotherapeutics seeks a Sr. Manager - IT Commercial and Medical Systems to bridge IT with Commercial and Medical stakeholders. You will own roadmaps for CRM, analytics, and MIC platforms, guiding investments and governance to ensure compliant, scalable solutions.

The role emphasizes strategic advisory capabilities, strong communication, and collaboration across IT, Commercial, and Medical teams, with a focus on AI-enabled insights and omnichannel engagement.

Qualifications

• Bachelor's degree in Information Technology, Data Sciences, Business Administration, Life Sciences, or a related field, or equivalent practical experience.
• 4+ years of progressive experience in IT, business relationship management, or business systems roles supporting Commercial and/or Medical functions within biopharma.
• Strong problem-solving skills, with experience using process mapping to diagnose issues and design improved workflows.
• Working familiarity with CRM concepts and platforms (e.g., Veeva CRM, Salesforce) — deep configuration expertise not required.
• General familiarity with customer master data concepts and reporting/analytics tools (e.g., Power BI).
• Genuine curiosity about Medical Information Centers and Veeva Vault MedComms.
• Aptitude for using AI tools to learn new domains quickly and accelerate delivery.
• Excellent communication and relationship-building skills.

Responsibilities

• Thought Leadership: monitor trends in life sciences tech; advise leadership on opportunities and risks; align strategy across Commercial and IT.
• Capability Roadmaps: build multi-year roadmaps for CRM, data, analytics, and websites; ensure regulatory alignment.
• Platform Ownership: act as product owner for CRM, data, reporting, MIC, and MedComms; manage lifecycle and vendors.
• Problem Solving & AI-Delivery: diagnose root causes; prototype solutions with AI tools; accelerate delivery.
• Commercial and Medical Technology Operations: manage ITIL processes; oversee investments and support platforms.

Skills

CRM concepts

Process mapping

Excellent communication

AI tools

Relationship building

Education

Bachelor's degree in IT/Business/Life Sciences

4+ years IT/business systems experience

Tools

Veeva CRM

Salesforce

Power BI

Veeva Vault MedComms

Job description

Genetix Biotherapeutics seeks a Sr. Manager - IT Commercial and Medical Systems to bridge IT with Commercial and Medical stakeholders. You will own roadmaps for CRM, analytics, and MIC platforms, guiding investments and governance to ensure compliant, scalable solutions.

The role emphasizes strategic advisory capabilities, strong communication, and collaboration across IT, Commercial, and Medical teams, with a focus on AI-enabled insights and omnichannel engagement.