Senior Manager - Commercial Systems & Operations

Smith+Nephew; Andover (MA); Hybrid; USD 132,000 - 170,000; Full time

Benefits offered by this job

401k Matching Program

Tuition Reimbursement

Paid Holidays

Volunteer time off

Healthcare benefits

Job summary

Smith+Nephew in the United States seeks a Senior Manager, Commercial Systems & Operations to lead enterprise-wide process transformation and tech investments for a high-performing sales organization. You will work across Sales, HR, Finance, IT, and external partners to deliver integrated business solutions.

Role focuses on governance, end-to-end process design, and change management to enable scalable platforms and data-driven decision making, with hybrid work expectations and a competitive

Qualifications

• Bachelor's degree or equivalent in a related field.
• 12+ years in sales/commercial operations or related functions.
• 7+ years leading cross-functional initiatives and stakeholders.
• Experience with process redesign and technology implementations.
• Familiarity with territory alignment, incentives, and sales tech modernization is preferred.

Responsibilities

• Lead governance, optimization, and improvement of commercial processes and tech for the US Sports Medicine sales org.
• Serve as business lead for the evolving Commercial Operations platform and align tech investments with objectives.
• Design end-to-end processes covering territory alignment, onboarding, changes, sales execution, reporting, and commissions.
• Translate complex business requirements into scalable technology solutions and frameworks.
• Collaborate with Sales, HR, Finance, IT, BI, and external partners to deliver integrated solutions.
• Establish governance for platform changes, prioritization, and alignment with commercial goals.
• Drive large-scale transformation, stakeholder engagement, training, and executive communications.

Skills

Cross-functional leadership

Stakeholder management

Change management

Strategy & governance

Project leadership

Data & analytics

CRM systems experience

Education

Bachelor's degree in Business/Operations/Info Systems/Engineering

MBA or Change/Project Management certs preferred

Tools

CRM systems

Analytics platforms

ERP/IT systems

Job description

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Join Smith+Nephew as a Senior Manager, Commercial Systems & Operations and play a critical leadership role in shaping the future of our commercial operations technology ecosystem. This position offers the opportunity to drive enterprise wide process transformation, influence strategic technology investments, and enable a high performing sales organization through scalable business processes, integrated systems, and data driven decision making. Working across Sales, Sales Operations, Business Intelligence, HR, Finance, IT, and external technology partners, you will help define how commercial operations evolve to support growth today and into the future.

What will you be doing?

• Lead the strategy, governance, optimization, and continuous improvement of commercial business processes and technology solutions supporting the US Sports Medicine Sales organization
• Serve as the business lead for the evolving Commercial Operations platform, ensuring technology investments align with business objectives and operational priorities
• Design and optimize end to end commercial processes across territory alignment, onboarding, organizational changes, sales execution, reporting, and commissions
• Gather, prioritize, document, and translate complex business requirements into scalable technology solutions and operational frameworks
• Partner with Sales Leadership, Sales Operations, Business Intelligence, HR, Finance, IT, Commercial Systems teams, and external vendors to deliver integrated business solutions
• Establish governance frameworks for process enhancements, platform changes, technology prioritization, and commercial systems alignment
• Drive large scale business transformation and change management initiatives, including stakeholder engagement, adoption strategies, training programs, and executive communications
• Collaborate with data, analytics, and systems teams to improve reporting capabilities, data quality, master data management, process automation, and operational efficiency
• Provide strategic direction for commercial platform implementations, enhancements, integrations, and future state operating models
• Identify opportunities to simplify workflows, reduce manual effort, improve scalability, and enhance the effectiveness of commercial operations

What will you need to be successful?

• Bachelor's degree in Business, Operations, Information Systems, Finance, Engineering, or a related discipline
• 12+ years of experience in Sales Operations, Commercial Operations, Business Operations, Sales Effectiveness, or related functions supporting complex commercial organizations
• 7+ years of progressive leadership experience leading cross functional initiatives and influencing stakeholders across Sales, Operations, HR, Finance, IT, and Analytics
• Proven success leading business transformation programs involving process redesign, technology implementations, operating model evolution, and organizational change management
• Strong business and technical acumen with demonstrated ability to translate complex business requirements into scalable technology enabled solutions
• Experience partnering with CRM, commercial systems, analytics, data governance, and technology teams to drive platform enhancements, integrations, and process improvements
• Excellent project leadership, analytical, problem solving, stakeholder management, and executive communication skills
• Experience within MedTech, Life Sciences, Healthcare, or other highly regulated commercial organizations and familiarity with territory alignment, incentive compensation, commercial platform transformation, or sales technology modernization is preferred
• MBA, advanced degree, or certifications in Change Management, Project Management, Agile Product Management, or Process Excellence are preferred

You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion and Belonging Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website.

Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Purchase Plan, Tuition Reimbursement.

Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day.

Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program.

Flexibility: Hybrid Work Model (For most professional roles).

Training: Hands On, Team Customized, Mentorship.

Extra Perks: Discounts on fitness clubs, travel and more!

The anticipated base compensation range for this position is $131,500.00 - 170,000.00 USD annually (or hourly) The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base pay, we provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Stay connected by joining our Talent Community.

We\'re more than just a company - we\'re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.