Senior Manager, Commercial Loan Servicing & Operations

Valley Bank; Wayne (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Valley Bank is seeking an Assistant Director of Commercial Loan Servicing to lead the servicing portfolio, ensure regulatory compliance, and drive operational excellence across the organization. You will collaborate with executives to shape strategies, oversee managers, and optimize processes to deliver superior client service.

The role requires a strong background in commercial loan operations, servicing, and documentation, plus experience with servicing system conversions and specialized

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field (or equivalent).
• Minimum 7 years of Commercial Loan operations, servicing, and loan documentation experience with strong managerial experience.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, priorities, and growth initiatives for scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture with accountability and succession planning.
• Establish, monitor, and analyze KPIs and reporting to drive performance and data-driven decisions.
• Collaborate with business, technology, and operations to implement process improvements and automation to increase efficiency and improve customer experience.
• Ensure adherence to bank policies and regulatory requirements; serve as primary liaison for audits and examinations.
• Partner with risk, compliance, and stakeholders to identify and mitigate operational and reputational risks.
• Oversee third-party vendor relationships, including contract administration and performance monitoring.
• Direct collateral management and loan documentation functions, ensuring regulatory compliance and operational integrity.
• Lead strategic initiatives including acquisitions and servicing conversions in collaboration with other stakeholders.

Skills

Change management

Commercial loan operations

Loan documentation

Servicing system conversions

Loan systems (IBS, nCino)

Communication skills

Independent judgment

Prioritization & delegation

MS Word & Excel

Work under pressure

Education

Bachelor's degree in Business Administration/Finance

Master's degree (preferred)

Tools

IBS

nCino

Job description

Valley Bank is seeking an Assistant Director of Commercial Loan Servicing to lead the servicing portfolio, ensure regulatory compliance, and drive operational excellence across the organization. You will collaborate with executives to shape strategies, oversee managers, and optimize processes to deliver superior client service.

The role requires a strong background in commercial loan operations, servicing, and documentation, plus experience with servicing system conversions and specialized