Assistant Director, Commercial Loan Servicing

Valley National Bank; Northern (KY); Hybrid; USD 114,000 - 201,000; Full time

Job summary

Valley National Bank seeks an Assistant Director, Commercial Loan Servicing to lead the servicing portfolio, drive operational excellence, and ensure regulatory compliance across a scalable operation. The role partners with senior leadership to advance growth initiatives and improve client satisfaction.

You will mentor managers, monitor performance metrics, and collaborate with technology, operations, and risk functions to optimize processes and controls in a fast-paced banking environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field (or equivalent work experience).
• Minimum 7 years in Commercial Loan operations & Servicing and loan documentation with strong managerial experience.
• Master's degree in Business Administration, Finance, banking or related field (preferred) with 10 years of servicing experience.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive leadership to develop and execute business strategies, priorities, and growth initiatives for scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture with accountability and succession planning.
• Establish and monitor KPIs and reporting to drive performance and data-driven decisions.
• Collaborate with business, technology, and operations to implement process improvements, automation, and system enhancements.

Skills

Change management

Leadership

Commercial loan ops

Loan servicing

Loan documentation

System conversions

IBS

nCino

Communication skills

Independent judgment

Time management

MS Word & Excel

Education

Bachelor's degree in Business/Finance

Master's degree in Business Administration/Finance (preferred)

Tools

IBS

nCino

Job description

Assistant Director, Commercial Loan Servicing

#26-921

Multiple Locations

Job Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Assistant Director, Commercial Loan Servicing provides strategic leadership and oversight of the commercial loan servicing function, driving operational excellence, customer satisfaction, and business performance. This role will be responsible for developing and executing servicing strategies and ensuring efficient, scalable operations by working closely with other leaders within the organization.

Expected Work Hours

40

Job Description

Responsibilities include but are not limited to:

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
• Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
• Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
• Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
• Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
• Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
• Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.

Requirements

Required Skills:

• Strong change management and leadership skills.
• Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
• Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, nCino and other loan systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast-paced, environment.

Required Experience:

• Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

Preferred Experience:

• Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.

Full-time/Part-time

Full-time

FLSA

Exempt

Total Rewards Summary

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.

Pay Range

The estimated pay range for this job.
The actual pay rate will depend on the person's qualifications and experience. $113,500.00 - $200,700.00 / year

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic.

If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call us at 800-652-6500, option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. Other inquiries to this number will not receive a response.

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