Assistant Director, Commercial Loan Servicing

Valley Bank; Wayne (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Valley Bank is seeking an Assistant Director of Commercial Loan Servicing to lead the servicing portfolio, ensure regulatory compliance, and drive operational excellence across the organization. You will collaborate with executives to shape strategies, oversee managers, and optimize processes to deliver superior client service.

The role requires a strong background in commercial loan operations, servicing, and documentation, plus experience with servicing system conversions and specialized

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field (or equivalent).
• Minimum 7 years of Commercial Loan operations, servicing, and loan documentation experience with strong managerial experience.

Responsibilities

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, priorities, and growth initiatives for scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture with accountability and succession planning.
• Establish, monitor, and analyze KPIs and reporting to drive performance and data-driven decisions.
• Collaborate with business, technology, and operations to implement process improvements and automation to increase efficiency and improve customer experience.
• Ensure adherence to bank policies and regulatory requirements; serve as primary liaison for audits and examinations.
• Partner with risk, compliance, and stakeholders to identify and mitigate operational and reputational risks.
• Oversee third-party vendor relationships, including contract administration and performance monitoring.
• Direct collateral management and loan documentation functions, ensuring regulatory compliance and operational integrity.
• Lead strategic initiatives including acquisitions and servicing conversions in collaboration with other stakeholders.

Skills

Change management

Commercial loan operations

Loan documentation

Servicing system conversions

Loan systems (IBS, nCino)

Communication skills

Independent judgment

Prioritization & delegation

MS Word & Excel

Work under pressure

Education

Bachelor's degree in Business Administration/Finance

Master's degree (preferred)

Tools

IBS

nCino

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice–building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth–with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you–working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients–that includes all our associates as well.

The Assistant Director, Commercial Loan Servicing provides strategic leadership and oversight of the commercial loan servicing function, driving operational excellence, customer satisfaction, and business performance. This role will be responsible for developing and executing servicing strategies and ensuring efficient, scalable operations by working closely with other leaders within the organization.

Responsibilities Include But Are Not Limited To

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
• Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
• Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
• Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
• Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
• Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
• Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.

Required Skills

• Strong change management and leadership skills.
• Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
• Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, nCino and other loan systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast-paced, environment.

Required Experience

• Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

Preferred Experience

• Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.