Senior Manager, Commerce & Retail Media - Temp

Dentsu International Americas, LLC; Chicago (IL); Remote; USD 47,000 - 55,000; Full time

Job summary

Dentsu International Americas, LLC in Chicago offers a temporary Media Operations & Product Enablement Manager role focused on designing and scaling operational frameworks for onsite and at-store retail media.

You will collaborate with Product, Engineering, Client Services, Analytics, and Retail Media teams to improve workflows, automate processes, and enhance the advertiser experience while reporting to the Senior Vice President, Commerce & Retail Media.

Qualifications

• 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence.
• Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations.
• Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives.
• Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows.
• Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations.
• Strong understanding of operational governance, documentation, process mapping, and change management.
• Experience supporting self-service advertising products or platform operations is strongly preferred.
• Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives.
• Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization.
• Retail media network, digital advertising, or eCommerce experience strongly preferred.
• Experience implementing automation, AI-enabled workflows, or operational tooling is a plus

Responsibilities

• Own the operational strategy and continuous improvement roadmap for onsite and at-store retail media workflows across managed-service and self-service products.
• Evaluate existing operational processes and identify opportunities to simplify, standardize, automate, and scale ways of working across cross-functional teams.
• Partner with our clients’ Product and Engineering to prioritize operational enhancements, improve platform usability, and influence future product capabilities based on operational needs.
• Develop and maintain standardized operating procedures, governance models, documentation, and workflow playbooks that improve consistency across the organization.
• Build scalable operational frameworks that support growth while maintaining quality, efficiency, and service excellence.
• Collaborate with Client Services, Media Operations, Analytics, Finance, and Product teams to improve cross-functional alignment and operational transparency.
• Establish quality assurance standards, operational controls, and success metrics that support new product launches and ongoing platform enhancements.
• Analyze operational performance data, identify trends, and recommend improvements that reduce manual effort, improve efficiency, and enhance team productivity.
• Drive process optimization initiatives through automation, AI-enabled workflows, and operational tooling.
• Lead change management efforts for new processes, technologies, and platform capabilities, including documentation, training, and adoption planning.
• Identify operational risks, workflow gaps, and dependencies while partnering with stakeholders to develop scalable solutions.
• Serve as the operational subject matter expert for O&O media products and advise leadership on opportunities to improve scalability, governance, and operational maturity.
• Foster a culture of continuous improvement by documenting lessons learned, measuring operational success, and driving ongoing refinement of business processes.

Skills

Media operations experience

Process improvement

Operational governance

Stakeholder management

Communication skills

Cross-functional collaboration

Analytical skills

Change management

Job description

Job Description: - Temporary role, hourly - 8/3/2026 – 12/31/2026 – possibility to extend into the new year - Remote, CST Hours - W2 on dentsu payroll only - Must be US-based

We are seeking a Media Operations & Product Enablement Manager to drive operational excellence and product optimization across onsite and at-store propositions. Rather than managing day-to-day campaign execution, this role focuses on designing, optimizing, and scaling the operational frameworks that support both managed-service and self-service advertising products. This is a highly cross-functional role responsible for overseeing owned and operated media operations while partnering closely with Product, Engineering, Client Services, Account Management, Analytics, and Retail Media teams to improve workflows, scale operations, and optimize platform capabilities. The ideal candidate combines deep operational expertise with a passion for process improvement and product innovation. They understand the end-to-end lifecycle of owned and operated advertising campaigns and are energized by identifying opportunities to improve workflows, automate manual processes, and enhance the advertiser experience. This role reports to the Senior Vice President, Commerce & Retail Media.

Responsibilities

• Own the operational strategy and continuous improvement roadmap for onsite and at-store retail media workflows across managed-service and self-service products.
• Evaluate existing operational processes and identify opportunities to simplify, standardize, automate, and scale ways of working across cross-functional teams.
• Partner with our clients’ Product and Engineering to prioritize operational enhancements, improve platform usability, and influence future product capabilities based on operational needs.
• Develop and maintain standardized operating procedures, governance models, documentation, and workflow playbooks that improve consistency across the organization.
• Build scalable operational frameworks that support growth while maintaining quality, efficiency, and service excellence.
• Collaborate with Client Services, Media Operations, Analytics, Finance, and Product teams to improve cross-functional alignment and operational transparency.
• Establish quality assurance standards, operational controls, and success metrics that support new product launches and ongoing platform enhancements.
• Analyze operational performance data, identify trends, and recommend improvements that reduce manual effort, improve efficiency, and enhance team productivity.
• Drive process optimization initiatives through automation, AI-enabled workflows, and operational tooling.
• Lead change management efforts for new processes, technologies, and platform capabilities, including documentation, training, and adoption planning.
• Identify operational risks, workflow gaps, and dependencies while partnering with stakeholders to develop scalable solutions.
• Serve as the operational subject matter expert for O&O media products and advise leadership on opportunities to improve scalability, governance, and operational maturity.
• Foster a culture of continuous improvement by documenting lessons learned, measuring operational success, and driving ongoing refinement of business processes.

You Are A systems thinker who naturally looks for opportunities to improve how organizations operate. Passionate about building scalable operational foundations rather than managing day-to-day execution. Highly collaborative and comfortable influencing cross-functional teams without direct authority. Analytical and process-oriented, with the ability to translate operational challenges into practical, scalable solutions. Curious about AI, automation, and emerging technologies and excited to apply them to improve operational efficiency. Comfortable navigating ambiguity while building structure that enables organizational growth. A proactive communicator who builds alignment across technical, operational, and client-facing teams.

Qualifications

• 4+ years of experience in media operations, retail media, advertising operations, program management, product operations, or operational excellence.
• Experience designing or improving operational workflows within digital advertising, retail media, eCommerce, SaaS, or technology organizations.
• Demonstrated success leading process improvement, workflow optimization, or operational transformation initiatives.
• Experience partnering with Product and Engineering teams to improve platforms, systems, or user workflows.
• Familiarity with onsite and at-store retail media ecosystems, ad serving technologies, order management systems, campaign management platforms, or advertising operations.
• Strong understanding of operational governance, documentation, process mapping, and change management.
• Experience supporting self-service advertising products or platform operations is strongly preferred.
• Strong analytical, project management, and organizational skills with experience managing multiple cross-functional initiatives.
• Excellent communication and stakeholder management skills with the ability to influence teams across all levels of the organization.
• Retail media network, digital advertising, or eCommerce experience strongly preferred.
• Experience implementing automation, AI-enabled workflows, or operational tooling is a plus

The hourly pay range for this position is $34- $40. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time.

This position is not eligible for any other benefits or other compensation.

Location: Chicago - N. State Brand: Iprospect Time Type: Full time Contract Type: Temporary

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

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About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work