Senior Associate, Retail Media - Operations

dentsu; New York (NY); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance (short-term and長)

Job summary

Dentsu's Iprospect in New York is seeking a Senior Associate for Retail Media Operations to support day-to-day operations, lead technical implementation of tools, and optimize workflows across accounts.

You will monitor campaigns, ensure compliance with platform requirements, and collaborate with planning, execution, and analytics teams. A hands-on background in retail media and strong communication are essential.

Qualifications

• 1-2 years hands-on experience in retail media operations, campaign execution, or ad operations roles.
• Proficiency in Excel and Google Sheets for tracking, reporting, and data analysis.
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices.
• Bachelor's degree from an accredited college or university (or equivalent professional experience).
• High level of accuracy, attention to detail, and organizational skills.
• Self-motivated and collaborative team player who supports others and contributes to operational success.
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly.
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues.

Responsibilities

• Manage operational workflows and processes across retail media accounts.
• Troubleshoot operational issues and escalate complex problems appropriately.
• Maintain documentation and operational standards.
• Coordinate with technology vendors, internal stakeholders, and end-users on tool rollouts.
• Test and validate new tools before team-wide implementation.
• Create and maintain training documentation and process guides for new tools.
• Identify bottlenecks and inefficiencies in current retail media operations.
• Recommending process improvements and documenting best practices.
• Support the implementation of new operational workflows and standards.
• Proactively communicating process updates to relevant teams.
• Build and maintain operational dashboards and reporting.
• Monitor campaign setup and delivery against operational standards.
• Conduct QA checks on campaign details, audiences, and assets.
• Ensure compliance with platform requirements and client specifications.
• Track and report on operational KPIs and metrics.
• Work with planning, execution, and analytics teams to support operational needs.
• Participate in cross-functional discussions on operational improvements.
• Support the development of operational playbooks and standards.
• Gather feedback from teams to inform operational enhancements.

Skills

Retail media operations

Excel

Google Sheets

Attention to detail

Communication skills

Problem-solving

Team player

Technical aptitude

Willingness to learn

Education

Bachelor's degree

Job description

We are looking for a detail-oriented and technically minded Senior Associate for our Retail Media Operations team to support the day-to-day operations of our retail media practice and lead technical implementation of operational tools and systems. This position focuses on ensuring smooth retail media operations across our accounts, managing technical projects, and optimizing operational workflows. We are seeking motivated professionals with hands-on retail media experience who are passionate about process improvement, problem-solving, and supporting the success of retail media operations.

Key Responsibilities

• Managing operational workflows and processes across retail media accounts
• Troubleshooting operational issues and escalating complex problems appropriately
• Maintaining documentation and operational standards

• Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
• Testing and validating new tools before team-wide implementation
• Creating and maintaining training documentation and process guides for new tools

• Identifying bottlenecks and inefficiencies in current retail media operations
• Recommending process improvements and documenting best practices
• Supporting the implementation of new operational workflows and standards
• Proactively communicating process updates to relevant teams
• Building and maintaining operational dashboards and reporting

• Monitoring campaign setup and delivery against operational standards
• Conducting quality assurance checks on campaign details, audiences, and assets
• Ensuring compliance with platform requirements and client specifications
• Tracking and reporting on operational KPIs and metrics

• Working with planning, execution, and analytics teams to support operational needs
• Participating in cross-functional discussions on operational improvements
• Supporting the development of operational playbooks and standards
• Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

Qualifications

• 1-2 years of hands-on experience in retail media operations, campaign execution, or ad operations roles (Amazon Ads, Walmart Connect, Target+, or similar platforms)
• Proficiency in Excel and Google Sheets for operational tracking, reporting, and data analysis
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices
• Bachelor's degree from an accredited college or university (or equivalent professional experience)
• High level of accuracy, attention to detail, and organizational skills
• Self-motivated and collaborative team player who supports others and contributes to operational success
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues

Knowledge of

• Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
• Campaign setup, trafficking, and activation processes
• Retail media operational workflows and requirements

Demonstrated project management capabilities, with ability to

• Manage projects from planning through execution
• Track timelines, deliverables, and dependencies
• Coordinate across multiple stakeholders

Operational mindset with

• Attention to detail and focus on accuracy
• Ability to manage multiple projects and priorities
• Drive to improve efficiency and eliminate bottlenecks

The annual salary range for this position is $54,000 -$65,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Location

New York

Brand

Iprospect

Time Type

Full time

Contract Type

Permanent

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