Senior Associate, Retail Media - Operations

dentsu; Chicago (IL); On-site; USD 54,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability保险

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu in New York is seeking a detail-oriented Senior Associate to support day-to-day retail media operations and lead technical implementation of tools and workflows. You will optimize processes, maintain documentation, and collaborate across planning, execution, and analytics teams to drive operational excellence.

The role requires 1–2 years in retail media operations, proficiency in Excel/Google Sheets, and a Bachelor's degree.

Qualifications

• 1–2 years hands-on experience in retail media operations or ad operations.
• Proficiency in Excel and Google Sheets for tracking and reporting.
• Bachelor’s degree or equivalent professional experience.
• Strong attention to detail and organizational skills.
• Willingness to learn new platforms and solve problems.

Responsibilities

• Support daily retail media operations across accounts.
• Coordinate tool rollouts and validate new tools.
• Develop and maintain operational dashboards and reports.
• Ensure accuracy, compliance, and KPI tracking.
• Collaborate with planning, execution, and analytics teams.

Skills

Retail media operations

Campaign trafficking

Excel

Google Sheets

Problem-solving

Attention to detail

Education

Bachelor’s degree

Tools

Excel

Google Sheets

Job description

Job Description

We are looking for a detail-oriented and technically minded Senior Associate for our Retail Media Operations team to support the day-to-day operations of our retail media practice and lead technical implementation of operational tools and systems. This position focuses on ensuring smooth retail media operations across our accounts, managing technical projects, and optimizing operational workflows. We are seeking motivated professionals with hands-on retail media experience who are passionate about process improvement, problem-solving, and supporting the success of retail media operations.

This position reports to the Associate Director, Retail Media Operations.

Key Responsibilities

Support day-to-day retail media operations, including:

• Managing operational workflows and processes across retail media accounts
• Troubleshooting operational issues and escalating complex problems appropriately
• Maintaining documentation and operational standards

Assist with tool implementation, including:

• Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
• Testing and validating new tools before team-wide implementation
• Creating and maintaining training documentation and process guides for new tools

Maintain and optimize operational processes, including:

• Identifying bottlenecks and inefficiencies in current retail media operations
• Recommending process improvements and documenting best practices
• Supporting the implementation of new operational workflows and standards
• Proactively communicating process updates to relevant teams
• Building and maintaining operational dashboards and reporting

Ensure accuracy and compliance in retail media operations, including:

• Monitoring campaign setup and delivery against operational standards
• Conducting quality assurance checks on campaign details, audiences, and assets
• Ensuring compliance with platform requirements and client specifications
• Tracking and reporting on operational KPIs and metrics

Collaborate across teams to drive operational excellence, including:

• Working with planning, execution, and analytics teams to support operational needs
• Participating in cross-functional discussions on operational improvements
• Supporting the development of operational playbooks and standards
• Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

Qualifications

• 1-2 years of hands-on experience in retail media operations, campaign execution, or ad operations roles (Amazon Ads, Walmart Connect, Target+, or similar platforms)
• Proficiency in Excel and Google Sheets for operational tracking, reporting, and data analysis
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices
• Bachelor’s degree from an accredited college or university (or equivalent professional experience)
• High level of accuracy, attention to detail, and organizational skills
• Self-motivated and collaborative team player who supports others and contributes to operational success
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues

Knowledge of:

• Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
• Campaign setup, trafficking, and activation processes
• Retail media operational workflows and requirements

Demonstrated project management capabilities, with ability to:

• Manage projects from planning through execution
• Track timelines, deliverables, and dependencies
• Coordinate across multiple stakeholders

Operational mindset with:

Attention to detail and focus on accuracy

Ability to manage multiple projects and priorities

Drive to improve efficiency and eliminate bottlenecks

The annual salary range for this position is $54,000 -$65,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidaysper year,
• Paid sick and safe leave, and

Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

At dentsu, we believegreat work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles).Dentsumay designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs.Regardlessof your work location, we expect our employees to be flexibleto meet the needs of our Company and clients, which may include attendance in an office.

Location

New York

Brand

Iprospect

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.