Senior Manager Clinical Research Operations

NYU Langone Health; New York (NY); On-site; USD 101,000 - 175,000; Full time

Job summary

NYU Langone Health's NYU Grossman School of Medicine invites applications for a Senior Manager, Clinical Research Operations. This role leads the Clinical Research Support Unit (CRSU) within ICRU, overseeing pre-award budgets, negotiations, and compliance across study life cycles.

The Senior Manager will supervise operations managers and staff, drive process improvements, and partner with contracts, billing, IRB, and central offices to ensure timely, accurate budgets and payments for

Qualifications

• Bachelor's Degree in Finance, Business Administration, Healthcare, related field, or equivalent in education and experience.
• Five or more years of experience developing and negotiating budgets and payment terms.
• Prior experience in clinical research and/or billing compliance required.
• Detail-oriented with ownership of work.
• Ability to manage time, multi-task, and prioritize work.
• Strong computer skills using browsers and Microsoft applications.

Responsibilities

• Perform supervisory functions for operations managers, operations specialists, and support specialist roles.
• Collaborate with leadership to keep office procedures aligned with study life cycle processes (research finance, contracts, sponsored programs, billing compliance, IRB).
• Serve as primary liaison between department investigator and central office on pre-award budget and payment terms.
• Develop internal budgets using internal billing grid and ensure all procedures and fees are accounted for.
• Negotiate with sponsors to finalise reimbursements.
• Collaborate with OSR Contracts to incorporate budgets into final research agreements.
• Enter finalized budgets into Clinical Research Management System with visit descriptions, payments, and reimbursable items.
• Review amendments for budget/contract impact and initiate processes when necessary.
• Contribute to strategies to improve unit operations and KPIs.
• Train and mentor Operations staff.
• Negotiate master rate cards with Industry sponsors for admin fees and standard procedures.
• Assist with reducing study startup timelines.

Skills

Budget negotiation

Communication

Staff supervision

Time management

Attention to detail

MS Word & Excel

Interfacing with all levels

Education

Bachelor's degree in Finance/Business/Healthcare

Master's degree (preferred)

Tools

MS Word

Microsoft Excel

Job description

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Senior Manager, Clinical Research Operations.

The Clinical Research Support Unit (CRSU), part of the Industry Clinical Research Unit (ICRU) at NYU Langone Health, oversees the pre-award financial administration of Clinical Research studies, including assessment of studies, preparing internal budgets, negotiation of budgets and payment terms with industry entities, and ensuring compliance with relevant federal regulations and institutional policies. ICRU is seeking a Senior Manager to provide operational oversight and leadership for the CRSU. This is a high-performance position that requires meeting deadlines both internal to the organization, and external supporting agencies.

Job Responsibilities:

• Perform supervisory functions for operations managers, operations specialists, and support specialist roles. These roles provide for intake and triage of clinical research submissions, and preparation and approval of budgets and payment terms. The manager will ensure workload equity, maintain consistency of processes, and perform day-to-day staff supervision, including hiring, performance management, and orientation.
• Collaborate and coordinate with leadership to ensure office procedures stay aligned to related processes within the continuum of the study life cycle, e.g., research finance, contracts, sponsored programs, billing compliance, IRB, etc Ensure quality and timeliness of team output.
• Serve as the primary liaison between the department investigator and central office on all matters of study pre-award budget and payment terms processes, and maintain transparency regarding the status of the budget.
• Using the internal billing grid prospective reimbursement analysis, develops a complete internal budget assuring that all research procedures, personnel, and administrative fees are accounted for.
• Compares completed internal budget against sponsor offer, and negotiates with sponsor until a satisfactory reimbursement schedule is obtained.
• Collaborates with OSR Contracts staff to ensure the final negotiated budget and payment terms are incorporated into the Final executable research agreement.
• Enters finalized budget and payment terms into Clinical Research Management System, including appropriate visit descriptions and payments, invoiced separately procedures, optional procedures, subject stipend, and travel terms and other reimbursable items.
• Reviews study amendments for impact to budget and contract, and initiate those processes when necessary.
• Contribute to the development, implementation, and ongoing evaluation of strategies and processes to improve operations of the unit.
• Train and mentor other Operations Managers, and Operations and Support Specialists
• Initiate, develop, and negotiate master rate cards with Industry sponsors for administrative fees and standard procedures.
• Assist with NYU goal of reducing study startup timelines, by assisting (i) with developing ideas for process improvement, (ii) with implementing processes, and (iii) with monitoring key performance indicators (KPIs).
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree in Finance, Business Administration, Healthcare, related field, or equivalent in education and experience
• Five (5) or more years of experience developing and negotiating budgets and payment terms.
• Prior experience in clinical research and/or billing compliance required.
• Detail-oriented and a sense of ownership in work.
• Ability to manage time, multi-task, and prioritize work.
• Strong computer skills, including using the Internet (browsers) and Microsoft applications (Word, Excel)
• Ability to communicate effectively through e-mails, in person, and by phone.
• Ability to interface effectively with all levels of the organization.
• Prior experience supervising staff, and helping staff be successful in their work tasks.

Preferred Qualifications:

Masters Degree. Commitment to continuous learning, and development of self and others, as required by the department.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $101,493.51 - $175,076.17 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here