Senior Manager, Clinical Research Operations

NYU Langone Hospitals; New York (NY); On-site; USD 101,000 - 175,000; Full time

Job summary

NYU Langone Health's NYU Grossman School of Medicine invites applications for Senior Manager, Clinical Research Operations. The role oversees the CRSU within ICRU, guiding pre-award budgeting, payment terms, and compliance across studies, with a focus on timely deliverables and strong leadership.

You will supervise operations staff, coordinate with finance, contracts, IRB, and sponsor partners, implement process improvements, monitor KPIs, and mentor team members to reduce startup timelines

Qualifications

• Bachelor's degree in Finance, Business Administration, Healthcare, or related field.
• Five+ years of experience developing and negotiating budgets and payment terms.
• Experience in clinical research and/or billing compliance.

Responsibilities

• Supervise operations managers and staff, ensuring workload balance and process consistency.
• Coordinate with leadership to align procedures across the study lifecycle (finance, contracts, IRB, billing).
• Serve as liaison between investigators and central office for pre-award budget matters.
• Develop internal budgets using billing grids and ensure all costs are accounted for.
• Negotiate with sponsors to obtain satisfactory reimbursement schedules.
• Collaborate with OSR Contracts to incorporate budgets into final research agreements.
• Enter finalized budgets and terms into the Clinical Research Management System.
• Review amendments for budget/contract impact and initiate changes when needed.
• Contribute to strategy and process improvements to enhance unit operations.
• Train and mentor Operations Managers and specialists; lead by example.
• Assist with master rate cards for industry sponsors and process improvements.
• Support startup timeline reductions through process improvements and KPI monitoring.

Skills

Budget negotiation

Budget forecasting

Leadership

Project management

Communication

Staff supervision

Education

Bachelor's degree in Finance/Business/Healthcare/related field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Senior Manager, Clinical Research Operations.

The Clinical Research Support Unit (CRSU), part of the Industry Clinical Research Unit (ICRU) at NYU Langone Health, oversees the pre-award financial administration of Clinical Research studies, including assessment of studies, preparing internal budgets, negotiation of budgets and payment terms with industry entities, and ensuring compliance with relevant federal regulations and institutional policies. ICRU is seeking a Senior Manager to provide operational oversight and leadership for the CRSU. This is a high-performance position that requires meeting deadlines both internal to the organization, and external supporting agencies.

Job Responsibilities:

• Performsupervisoryfunctionsfor operations managers,operationsspecialists,andsupportspecialistroles.Theserolesprovideforintakeand triage of clinical researchsubmissions,andpreparationandapprovalofbudgets and payment terms.Themanagerwillensureworkloadequity,maintain consistency of processes, and perform day-to-day staff supervision, including hiring, performance management, and orientation.
• Collaborateandcoordinatewithleadershiptoensureofficeproceduresstayalignedtorelatedprocesseswithinthe continuum of the studylifecycle,e.g.,researchfinance,contracts,sponsoredprograms,billingcompliance,IRB,etc Ensure quality and timeliness of team output.
• Serveastheprimaryliaisonbetweenthedepartmentinvestigatorandcentralofficeonallmattersofstudypre-award budget and payment terms processes, and maintain transparency regarding the status of the budget.
• Usingtheinternalbillinggridprospectivereimbursementanalysis,developsacompleteinternalbudgetassuringthatall research procedures, personnel, and administrative fees are accounted for.
• Comparscompletedinternalbudgetagainstsponsoroffer,andnegotiateswithsponsoruntilasatisfactory reimbursement schedule is obtained.
• Collaborateswith OSR Contracts stafftoensurethefinalnegotiatedbudgetand payment termsareincorporatedintothe Final executable research agreement.
• Entersfinalized budget and payment termsintoClinicalResearchManagement System,includingappropriate visit descriptions andpayments,invoicedseparatelyprocedures,optionalprocedures,subjectstipend,andtraveltermsandother reimbursable items.
• Reviews study amendments for impact to budget and contract, and initiate those processes when necessary.
• Contributetothedevelopment,implementation,andongoingevaluationofstrategiesandprocessestoimproveoperations of the unit.
• Train and mentor other Operations Managers, and Operations and Support Specialists
• Initiate,develop,andnegotiatemasterratecardswithIndustrysponsorsforadministrativefeesandstandardprocedures.
• Assist with NYU goal of reducing study startup timelines, by assisting (i) with developing ideas for process improvement, (ii) with implementing processes, and (iii) with monitoring key performance indicators (KPIs).
• Other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree in Finance, Business Administration, Healthcare, related field, or equivalent in education and experience
• Five (5) or more years of experience developing and negotiating budgets and payment terms.
• Prior experience in clinical research and/or billing compliance required.
• Detail-oriented and a sense of ownership in work.
• Ability to manage time, multi-task, and prioritize work.
• Strong computer skills, including using the Internet (browsers) and Microsoft applications (Word, Excel)
• Ability to communicate effectively through e-mails, in person, and by phone.
• Ability to interface effectively with all levels of the organization.
• Prior experience supervising staff, and helping staff be successful in their work tasks.

Preferred Qualifications:

Masters Degree. Commitment to continuous learning, and development of self and others, as required by the department.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $101,493.51 - $175,076.17 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.