Director, Business Operations

NYU Grossman School of Medicine; New York (NY); On-site; USD 152,240 - 175,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Director of Business Operations to lead performance management and process improvement for clinical research and sponsored research operations. You will manage a small team and partner with unit directors and OSR leadership to redesign workflows and implement dashboards and tools that enhance efficiency and financial sustainability.

Qualifications include a BA/BS in a related field, 10+ years in research administration, and strong data, analytical,

Qualifications

• 10+ years of progressively responsible experience in research administration or sponsored projects administration.
• Experience in business operations, performance management, process improvement, and project/program management in a complex, matrixed environment.
• Strong analytical, communication, and organizational skills with leadership experience.

Responsibilities

• Lead a business operations team focused on performance improvement and analytics.
• Monitor operational performance using KPIs, dashboards, and reports.
• Drive business process reengineering across study lifecycles.
• Manage a program management function overseeing cross-functional initiatives.
• Design resource management tools to assess workload and staffing needs.
• Communicate operational expectations and results to collaborators.
• Collaborate with MCIT to optimize supporting systems.
• Develop and maintain SOPs and guidance documents for the research enterprise.

Skills

Business operations

Performance management

Process improvement

Project management

Data analysis

Dashboards

Communication

Organizational skills

Education

Bachelor's degree in business administration, healthcare administration, public administration, life sciences, or related field

Master's degree (MBA, MHA, MPA, or related field)

Tools

Reporting tools

Job description

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Director, Business Operations. Reporting to the Senior Director of Business Operations, Regulatory Affairs, and the Center for Biospecimen Research and Development, the Director of Business Operations leads performance management and process improvement for key clinical research operations (CRO) and sponsored research operations (SRO) units in the Office of Science & Research. The Director oversees a team (Program Manager and Program Coordinator) and partners with CRO and SRO unit directors and OSR leadership to design and implement process reengineering, dashboards, and tools that enhance the efficiency, quality, and financial sustainability of clinical and sponsored research operations.

Job Responsibilities

• Lead and develop a business operations team focused on performance improvement, analytics, and project management in support of clinical and sponsored research.
• Monitor and assess operational performance across supported units using KPIs, dashboards, and analytic reports aligned with OSR strategic priorities.
• Lead strategic operational initiatives and business process reengineering across the clinical and sponsored research lifecycles (e.g., study start-up, contracting, budgeting, award set-up, post-award), including workflow redesign, system optimization, and implementation of new business processes and tools.
• Manage a program management function to oversee cross-functional initiatives and ensure timely, high-quality execution.
• Design and implement resource management tools to assess workload, staffing needs, and capacity, and review staffing and resource requests in collaboration with OSR leadership and finance.
• Serve as a key liaison to departmental administrators, investigators, and central offices, ensuring clear communication of operational expectations, process changes, and performance results.
• Partner with MCIT to optimize systems that support clinical and sponsored research operations.
• Contribute to development and maintenance of operational SOPs and guidance documents governing business processes in the research enterprise.

Minimum Qualifications

• Bachelors degree in business administration, healthcare administration, public administration, life sciences, or related field.
• 10+ years of progressively responsible experience in research administration, clinical research operations, or sponsored projects administration in an academic medical center, research-intensive university, or large health system.
• Demonstrated experience in business operations, performance management, process improvement, and project/program management in a complex, matrixed environment.
• Strong analytical skills and proficiency with data analysis, dashboards, and reporting tools.
• Excellent interpersonal, communication, and organizational skills, with the ability to work effectively with leadership, faculty, and administrative partners.

Preferred Qualifications

• Masters degree (MBA, MHA, MPA, or related field).
• Experience leading business operations for clinical research or sponsored research administration units.
• Formal training in process improvement (e.g., Lean, Six Sigma) and/or project management (e.g., PMP).
• Experience developing operational dashboards and resource management tools.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $152,240.27 - $175,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here.