Senior Manager, Clinical Operations Transformation

PwC; Los Angeles (CA); On-site; USD 124,000 - 280,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Holiday pay

Vacation

Personal and family sick leave

Job summary

PwC is seeking a Senior Manager to lead provider clinical operations modernization within our Advisory practice in Los Angeles. You will guide multidisciplinary teams, drive operating model design, and apply Epic and Cerner know-how to improve care delivery, patient and clinician experiences, and service line performance.

The role emphasizes transformation leadership, workflow integration, and practical change management across complex client engagements. Up to 80% travel is expected.

Qualifications

• Bachelor's degree required.
• 8+ years of experience required.

Responsibilities

• Leading clinical operations modernization efforts for healthcare providers, aligning workflow redesign with patient access, utilization, capacity, and service line priorities.
• Advising clients on operating model design, service delivery models, and process improvement opportunities that support care quality and reimbursement goals.
• Translating Epic system capabilities into practical workflow changes across clinical and operational teams.
• Guiding large project workstreams from planning through execution, balancing scope, timing, risks, and resource needs.
• Analyzing business performance metrics and operating effectiveness findings to identify breakdowns and shape improvement actions.
• Coordinating cross-functional stakeholder input to resolve complex operational issues and advance transformation initiatives.
• Applying change management methods to support adoption of new processes, tools, and clinical technology enhancements.
• Developing client presentations, executive updates, and workshop materials that communicate priorities, findings, and next steps.
• Coaching team members through problem solving, delivery planning, and issue resolution across multiple workstreams.
• Monitoring delivery quality, activity progress, and implementation outcomes across clinical operations and technology-enabled initiatives

Skills

Health services operations

Epic Systems

Client leadership

Change management

Data-driven insights

Education

Bachelor's degree

Tools

Epic Systems

Job description

PwC is seeking a Senior Manager to lead provider clinical operations modernization within our Advisory practice in Los Angeles. You will guide multidisciplinary teams, drive operating model design, and apply Epic and Cerner know-how to improve care delivery, patient and clinician experiences, and service line performance.

The role emphasizes transformation leadership, workflow integration, and practical change management across complex client engagements. Up to 80% travel is expected.